Coastal1 Credit Union

Christa

Edit: I am changing my review from yesterday. One of the bank managers contacted me this morning and helped resolve this issue. I had a great experience with PCU. However, with Coastal1, not so much. I called last week and was told about an economic hardship form for my car loan. I was told the forms were to be emailed to me. I checked over my emails and I didn't see any forms. Yesterday, I had surgery, so I made sure to call today about my payment. I said I didn't receive any forms. My plan was to pay for August and then fill out a form and pay $40.00 so that I could skip September's payment and pay again in October. I literally was crying so hard - I was so upset. The gentleman on the phone a bit ago told me that because I didn't not receive the form, I now have to pay August and September. And that I could fill a form out and pay $40.00 to skip October's payment. I asked once more if there was anything else I could do. I wanted clarification. So, even though the bank made a mistake about sending me the paperwork, it is still my fault. I'm so disgusted right now. I was trying to get help in a really bad time, so I would be put into collections. There aren't any words.

Lotus Blossom

Trying to pay off a mortgage is a frustrating experience because of their circle jerk tele system. After waiting on hold forever someone finally takes your info only to transfer the call to "someone who can help" which was a voicemail. In person service isn't much better. They've also made numerous math errors over the years.

Cathy Beaupre

I’ve always had help when I needed it with online banking. Never problems.

Nancy Picard

Since PCU went "coastal" and sent out new checks, each trip I make to the branch requires a manager to do a computer override in order for me to cash a personal check. I realize that branch managers are just the "hired help" and have no real authority, but I'm wondering why those setting up these computer programs aren't more efficient. After all, you folks sent ME the new checks. It's awkward and embarrassing when this happens. I'm beginning to have second thoughts about joining your organization because of my recent experiences and the negative reviews I've just seen.