Royal Westerly

Jennifer Csomo

I just want to say thank you so much to the activities director Rachel, for taking so much time in her day although it was busy, to connect my father and I. Being 2,000 mi away during this crisis is hard enough. Her diligent efforts and letting me show my father some love meant the world to me via a video chat. I just want to thank the whole staff for all their hard work! Caregiving is not easy, but when you have a good caregiving staff, it is very much appreciated by family and friends who wish they could do more for their family members. I can't thank you guys enough!

Mark Gervasini

My name is Mary Gervasini. The Royal Health Group in Westerly, RI discriminates against patients that have dementia and are mobile. The director Nick, and nursing directors Lisa and Karen are NOT friendly and have zero compassion. I have been caring for my mom for 13 years. She declined after a knee replacement and I was no longer able to keep her independent at home. They have staff in the dementia unit (Heather- RN) that should not be there. I have been told by several staff members that Heather was not patient with my mother. I felt she had been exaggerating her behavior in the nurses notes. When I called a meeting to discuss this, I was told by the Nick, the administrator, that I should perhaps find another facility. They lie, the administrators lie, and they are all in it together. I feel bad for the workers that are honest and genuinely care for my mom, but absolutely will not send her back. My story will be heard, because the abuse my mom has been through is inhumane. I never had any intention of taking her out of the facility. I have been forced to take her out due to the lack of professionalism the head administrators have shown. Several staff members have expressed to me how disappointed they are to have seen her sent out to Fatima, as this matter could have absolutely been handled at the facility. I went as far as offering private help during my mother’s transition of medications. They refused Dr. Cass’s (The psych Dr. on property) recommendations against my will, and refused to work with me. I can only hope someone from the RI health dept. will investigate this in detail, as I am not only advocating for my mother but for all the other residents that can’t be heard. Please be warned.

Susan Brocato

Very caring staff and excellent patient care at The Royal.