Little Caesars Pizza

Clifton Hamilton

Owner wanted to charge me twice for a pizza I never got. I ordered through the app and got instant notification that my card was charged and my order would be ready in 20 minutes. I arrived about 5 minutes early and was asked what my name was, so I told them I was Hamilton and my order was 717. They checked and said my order was in the oven. 5 minutes later they brought out a pizza for Peter. They asked again for my name and order number. I gave them my name, order number, and showed them the app on my phone. They said it would be 10 minutes, which wasn't great, but oh well. 10 minutes later they were talking to the owner on the phone and decided that I would need to pay for the pizza a second time. Again, I showed them my confirmation, but the owner insisted that if something went wrong with Little Caesar's app and the charge didn't really go through, he would be liable for the $12, so he needed me to pay a second time, "and I would have the legal right to call corporate and get my $12 back when I was charged twice." WHAT?!?!? I'm now 20 minutes past when my pizza was supposed to be ready, a hot pizza is now sitting on the counter being held hostage until I make a second payment, and the owner's only concern is that an error by Little Caesar might end up giving a long-time customer a free pizza- maybe. I did not get the pizza because I refused to pay a second time, and now I have to dispute the charge on my credit card and/or call corporate, over a stupid $12 pizza. I won't be returning to this particular franchise. Franchise owners- if there's an issue between you and corporate, take care of it yourself, don't make your customers have to fix your issues for you.

Jonathan Moorcroft

Preordered a delivery 2 hours in advance included a 25% tip for the driver. Only one of 2 pizzas showed up and it wasn’t even the correct pizza. Can’t get anybody on the phone to try an resolve the issue. Now I’m out almost $40. Will not eat from there again.

Jacquelynn Kimmel

used the app to order. was fine. sent my husband down to grab the food, when he walked in the worker behind the counter was on his phone, told by husband to wait, then after 5 minutes gave him the order and he drove all the way home and the order was wrong. so I called, a guy picks up the phone and doesn't even listen to me, then starts speaking Spanish to someone else in the back ground then she gets on the phone and was like "What happened?" in a really rude tone I explained everything AGAIN, then I let her know we were bringing back the wrong food and would like the correct food, she said "yeah... we'll see what we could do" and hung up on me. I'm so all set.

Patricia Caborn

Worst customer service and food EVER! Received pizza not fully cooked, refused refund and refused to remake my pizza! Don't bother trying to call corporate, file a complaint with the BBB. better yet abound them all together!