Hampton Inn & Suites Port St. Lucie, West

Adriana Booth

If you’re a smoker you’ll love it. It smells very heavily of cigarettes. The reception on duty treated corners with of a 1 star service attitude. She had zero skill set in service and empathy. Terrible experience. Long time Hilton Diamond member who left the hotel to stay at a Marriott property. Yes, it was that bad.

Rebekah Ramdial

On the first night we got there, my son opened the sofa bed and found old urine mixed with mold on the sheets. He went to the front desk to report it and the person just gave him new sheets to put.. nobody came to check the bed or change it for us. The next day we woke up we found a bed bug on our bed. At this point we couldn’t stay in the room do to possibly of getting a bite and bringing the infestation back to our home. I didn’t feel comfortable getting another room as I didn’t trust the hotel cleaning.. I called Hilton corporate to request a different hotel, I explained to them that I didn’t want another room at the hotel I just wanted a different hotel and after an hour or so the lady ended up transferring me to the front desk at the Hampton and leaving me. The lady at the front desk said that they heard about the situation and they have another room for us, I explained that I didn’t trust getting another room from the experience with the bed bugs and they told me that I can cancel the reservation but I would be charged for the night we stayed. I honestly couldn’t believe their response, for one I was asking for a free night I just wanted a decent room to spend our family time in.. and I should of gotten more than a free night. I ended up calling corporate again and the only hotel they had available only had 2 beds which my family of 5 didn’t comfortably sleep well but at least there was no bed bugs. Hilton only offered to pay for 1 night of stay at the other hotel. To be honest it was a horrible experience and the accommodations given were horrible.. Im really shocked to see how Hilton took care of this. Will not be booking with them again

Noeliz Gonzalez

From the moment you walk in you see how clean this hotel is kept. I walked in to a gentleman vacuuming in the middle of the day. They have Lysol wipes stations which was awesome and came in very handy. Mary at the front desk was very warm and welcoming. She always had a smile on her face and was very helpful. The rooms were extremely clean and the breakfast was delicious! The only bummer was that the jacuzzi was not working properly and that was the main thing I was looking forward to using. Overall a super clean and well maintained hotel.

Verified Hotel Guest

Positive: Great location. Very clean. Modern looking. Overall experience with hotel was great. Negative: The woman at the front desk was not thrilled to see us. She seemed like she didn¿t like her job and seemed not happy to have to answer my dumb questions about the pool location, breakfast and snack store hours. She was/is miserable.