SVMC Northshire Campus

Rachel Houlihan

My family and I are new patients at Northshire Medical center after Shaftsbury Medical closed. I went through the process of having our medical records transferred and they called stating that if you need an appointment we were all set just to call and schedule. A few weeks later I got hurt at work and needed stitches so I called. After jumping through flaming hoops I finally got in. After first being told the urgent care or express care was closed I asked to speak to a triage nurse and miraculously got an appointment. While scheduling that appointment I was told that if I did not schedule appointments for myself and my family we would loose our new patient status and no longer be patients at the practice. So I scheduled physicals for all of us. My son two months from now, my husband and myself not until the beginning of next year. 10 days later my son is ill and needs to see the dr. I was repeatedly told there were no appointments available. His condition worsened and I called the on call dr who did not call back for 2 hours at which point I had already taken him to the er. I did get in touch with a patient advocate who has been amazing. She just called me and informed me that we can not make sick visits with this practice until after our physicals. Essentially if one of us gets sick between now and then we have to go to express care or the Emergency Room. None of this was explained to me when I was scheduling these appointments… none of this was explained to me when I called for a sick visit. How does this happen? How is this not mentioned during multiple attempts to get an appointment? I get being short staffed… but this is a huge piece of information and Completely unacceptable!

James and Suzanne Bardin

Consistently above and beyond expectations for regular appointments or urgent care same day appts

J Greenland

After urgent care advised a dr. would see me in ER bc a local eye dr could not be reached, I spent 8 hrs waiting in pain, with a possible serious condition, only to be misdiagnosed. Will not recommend or return.

Christopher Dant

This organization has decent nursing care but a major shortage of doctors and the care is inconsistent.