Chase Bank

D Q

Let your customers use the restroom a hole

Ruth Barber

As with all the local chase branches they do not answer the phone. They say it’s because they’re helping other customers however every time I have gone there they are completely empty!

Jason Medeiros

Justin didn’t know Chase company policy regarding acceptable ID and refused to setup account (I already have multiple Chase accounts). I left and looked up Chase policy online. Called back and Justin still refused. Asked for manager, Ryan, he also refused and maintained the same pig-headness. I persisted, Ryan placed me on hold and came back with a story that their policy had just changed that week and yes, I was right. My wife and I had taken off work to open these new accounts and arranged a sitter for our daughter who is disabled. Ryan offered no concession or respite, just a “sucks for you” attitude. Chase is bottom of the barrel as far as banks go and this branch is pretty near the bottom of Chase’s murky barrel.

RHM

The “Vice President” of this branch is rude and useless. I am a Chase Private Client and recently moved to the area. I had an issue with being charged a wire transfer fee, which should be covered with Private Client. This so called manager just made excuses that “policies had changed” and couldn’t help me. I called my previous bank and there was zero issue with crediting me the fee. Chase upper management needs to find a replacement for this manager before it loses profitable clients who won’t put up with this poor customer service.