Allens Sod

luiscards

On August 22, 2022 Allen Sod completed the installation of my new sod (Saint Augustine Sod). The process took way longer that I expected. Mark came in for the measurements on or about in late June or early July. I clearly explained what I wanted it done in my yard to include laying the sod closed to each other to prevent weeds from popping up and I requested that no sod be placed between my planting beds and my oval made of curving. I was also told that once the sod was laid down that it would be tolled by the big machine outside the fence and with a smaller manual roller inside the yard. At the time I was told that the sod inside the yard that was fenced would cost and additional $600 because the big machine would not fit to the gate and they need it to bring in the sod by wheel barrel that should created extra physical work for the workers. The very first day I spoke to one of the Allen Sod employees about making sure that the sod was installed as I had requested. He stated that he had the instructions from Mark and that everything would be fine. They stated on August 22, 2022 that the job was completed. IT WAS NOT. Here is why I have a problem with the service and this was not address even after I contacted Allen Sod. I ended up paying $5,900 to replace 4,200 S/F of sod. Everything that I paid for was not done in accordance with what was discussed during the process. A few days after the sod was laid down my wife and I notice that the sod was infested with weeds. I immediately contacted Allen Sod and spoke to Renee or Teresa and explaining what was going on. I was told to wait a few days and I also mentioned that they never rolled the sod in the back yard. On August 31, 2022 I called Allen Sod and I spoke to Penny and I explained the problem with the weed infested sod. She had the nerve to tell, “Grass is grass what do you expect?” I reply to her that I replace my sod because it had weeds and they need it to replace the weed infested sod; because if that was the case I didn’t need to change my sod. I even sent pictures. I was told that the sod could still be rolled a week after it was laid down. I received a phone call by Renee I believe and she asked if I was home to come and rolled the sod. NO ONE CAME. My wife and I have spent at least 50 hours each pulling weed from this new weed infested sod. I asked a couple of people that work pulling weeds and I was told that they do it for $15 an hour, which means that my wife and I spent $1,500 of sweat on the new sod. NO COMPENSATION OR PARTIAL REFUND RECEIVED. I spoke two Renee or Teresa about getting the infested sod replace and I was told that it had 30 day warranty. That this would be address in the near future. If my wife and I didn’t remove the weeds the sod would have to be totally replaced. Now, base on my conversations with the employees I believe that this would not take place. If you look at the pictures after a week you see the amount of weed on this sod. I called and question my issues with Renee and Mark. I was assure that the roller would come in a couple of days (didn’t happen). NO REFUND issue for this. The sod was never laid down on wheel barrels, instead they used an ATV. When I requested a refund I was told that the ATV is the same as a wheel barrel for Allen Sod. This is totally unacceptable (Allen Sod refused to acknowledge overcharged for wheel barrel of $600) NO ‘REFUND ISSUED. I personally, believe that Allen Sod took advantage of not only a senior citizen, but a disable veteran with 24 years of active military service in the US Army. In closing I would never recommend a business that takes advantage of seniors or disable veterans. I usually take my time to recognize when a company does a good job. This is not the case on this review. I DO NOT RECOMMEND ALLEN SOD FOR ANY SOD REPLACEMENT.

Billy&Jennifer Adams

Good sod grass

Nathaniel Hamrick

Very well managed.

James Waldron

The quality of the product is absolutely terrible. Dry, brittle and falling apart. Can't even lay the sod because it crumbles. And isn't that supposed to be green this is more brown and grey than anything.