Verizon

Mim Mathias

I went to the store to get help transferring from my Samsung 8+ to my new Samsung S21FE5G. Well that took two hours. Then when I got home to call someone, my phone had not been activated by the Verizon store rep. I spent 3 hours trying to get help to activate my phone. The out sourced rep had no clue how to proform that task. I gave up fir the night. The next morning I call Verizon and got an American rep. In 15 minutes she had my phone working. So why couldn't the rep in the Verizon store do that. SMH.!!!

Virgil Bullis

There is always a waiting line. The person waiting on us was knowledgeable. If only Verizon people corporate were this helpful.

Andrea Douling

I waited for about 30 mins. There was 1 person ahead of me that apparently had been waiting for a while. The customer that was on the phone with a Verizon representative basically told me to leave because it took him forever. I guess I'll just go through Comcast to get another line.

Tina Rix

You would be better to order it yourself and CLOSE this store. Karen G charged me full price for phones with trades ins. I guess this is how they get good commission checks. I could have and should have done it myself.Hi Tina, we're sorry to hear about this. We want to make every transaction easy and seamless, so we're disappointed you didn't have a good experience. We hope you'll give us a chance to make it right next time.