Brookdale Lake Orienta

Theresa Bright

We were in a time sensitive situation when a family member was released from rehab and would need assistance. We visited many different facilities in the area and many were not up to par at first glance. This location is beautiful! They have independent living and assisted living, also. Instead of levels you just pay for the services you need. They have activities all day, every day. They bring in some top notch entertainment and offer transportation to off site events. The location is so convenient right across from Advent Health Altamonte. When Jennifer gave us the tour she assured us they could work with us to get him in a temporary room asap and they did. I can't thank Jennifer and Joe enough for helping us get transitioned quickly and helping us with the process. Our loved one is in his own apartment and it feels like home. Residents can decorate their space to suit their needs. The maintenance staff was very helpful and even hung some things on the wall for us. Everyone at the facility has been kind, caring and friendly. We love going to the restaurant style dining room. The food is really good and the residents have many choices from the menu but can order how they like it! The dining staff really takes the time to get to know residents and their families. We signed up for the in house physician and the communication through the portal has been great. They ordered physical therapy immediately, which they do in apartment. Dad came in a wheelchair but now is getting around on a walker. He is so much stronger and healthier! They have a family event every month. The pics are from June's luau and they went all out with decorations. They had an entertainer on the steel drums, the place was decorated and the food, so delicious! Dad really enjoyed the Pina Colada cupcake with coconut ice cream and I loved the coconut shrimp. Thanks Jennifer and Joe @ Brookdale! We made the right choice!

Amy Costello

Caring staff... accommodating , warm, and friendly

Jeannette Quintulen (Class)

I put my father in Brookdale in December 2019. All parties involved said they where Medicaid approved and I had nothing to worry about if and when my father declined, to be moved in memory care. In June, I received the call that it was time to move him to memory care. When I began the discussion of cost and pay, plus when would they or us start the Medicaid process, I was told they are not an approved facility. Long story short they gave my fathers bed in memory care to someone else and forcing me to move him. Disgusting ...and decietful.. I

Richard Dybdahl

I have a feeling most of these reviews are fake. This place is terrible. The staff is rude, the management is rude. The rooms never get cleaned. It takes close to an hour for anyone to show up to care for my parents when they call for it. Brookdale needs new management, this place isn't being watched over. Look elsewhere when looking for a place for your parents to live out their golden years. Mine haven't been happy here at all. After 6 months, we are already looking for somewhere else to go. I get it sometimes elderly people can be difficult to deal with. That's your job though. That's why we pay these exorbitant prices for our parents to stay here. If you can't handle the job, find a different job. Update: after leaving this review, my parents rent and care charges both went up. This was after I had a meeting with the manager and was there for over an hour. Never once did he mention he was raising the rent and price of care for my parents. Can't get any worse than this place.