Dunkin'

Doug C.

5 years ago I gave this location Five Stars. I'm sorry to say that I have to change my rating to One Star. This location has been going down hill for years, but the summer of 2022 it has reached an all time low. They can not seem to get anything right and take a really long time to get it wrong. I am absolutely shocked that they are still in business, they give all other Dunkin' shops a bad name.

Saedy K

I used to work at Dunkin, never in my LIFE have a experienced such poor drive through service. They got my order incorrect 4 times. When I tried to correct them they looked at me like I was being crazy. My order was simple, they just would not listen. They kept interrupting me when I tried to order, and when I tried to correct them they just looked at me blankly. Clearly no one working knew what they were doing. 3 different people came to the window and all 3 treated me the same. Now this is something I would expect from the afternoon crew, but at 8 am? They should have it together.

Maylin Pedroza

Horrible costumer service. There was a couple cuddling and running around the shop spraying each other with the cleaning supplies. And on top of that, refused to go look in the back for more ice cream. And gave horrendous looks to my young kids. Don’t recommend coming to this location.

Lisa

I only went to this location because I was thirsty got a medium (Cappuccino Blast -Caramel-) 2nd time I tried it, I didn't realized it wasn't supposed have lots of ice. The employees in this Mundelein location took their time to correctly make my drink unlike the (North Chicago location 60064) IMO.