Kissimmee Utility Authority

Taelor Perry

Absolute worst electric service I’ve ever had. $340 deposit!!! Are you kidding me my credit is not that bad. Where ever you are getting your information for the deposit is a joke. Worked to split the deposit Up half in store when they told me I have to pay a ridiculous $340 deposit. And half later when the next bill came. Got the first bill almost 2 months later didn’t even think of the deposit money owed they didn’t even bother to include it on there to show me I still owed them money. Now a additional 2 months go buy get my bills still never showed anything on there about the deposit just my normal electric bill. Revived a email from KUA that the account was very delinquent and needed attention please call. Spoke to a lady who couldn’t not find the deposit at first and kept saying I just owe them money go for electric but I’ve paid all my bills up to date. Puts me and hold and speaks to a supervisor come back 5 minutes later and explains that the money I paid for both my bills never actually went to my bill but to my deposit I still owed and was un aware about being it wasn’t printed anywhere on my statements. She told me something got messed up and they took all my payments towards the deposit instead of the actual bill. But it wasn’t printed on there so she told me it’s my fault that I didn’t call and setup a payment arrangement. That’s really crazy to tell someone that they should of called about something they had no idea about. Then only give them 10 days to come up with the money. Not liking KUA one bit at all so far. Never had any issues with DUKE ENERGY.

sharlene burgos

Electricity is getting higher, the price of a 2-bedroom apartment for 2 people up to $250 dollars and the other person sleeps in my room 🤔

chelton alex

This company only cares about charging the customers more. For the past couple months, their price has gone so much that it's not even funny. We need a replacement before they drain our bank account. That is really crazy. Even if my usage this month is less than last month, my current electric bill comes higher than last month. Unbelievable!!!

Gigi Pagan

Worse company of all time. Costumer Service sucks! They are rude and dont know how to talk to people! When you ask a question they answer with a smart comment and making you feel stupid.