DS Services

Leesburg

decent place to work...just wished they valued long term emoloyees.

Ed J

I cancelled my service 1-29-22 and am still due $36.00 empty bottle deposit. I've made 5 phone calls in 4 months and I've spent a couple hours on hold, still no refund check! Acct # 901267521045938 in case anybody cares!

Kevin Nuss

Primo Water - worst customer service ever. They operate solely through their website but do not allow you to cancel or change your address via the website. The phone number they provide is not answered. They provide an option to be called back but have never once received a callback. During this entire ordeal, they continue to charge you.

Brian Adamo

Just got off the phone with Jessica at CS--she was not very accommodating. She put me on hold to speak with her manager--when she came back to phone I asked to speak with her manager and she said she was busy in a meeting---really? They have been charging me for the past 2 years for literally no reason--I have not received their products for years. When I asked for a refund they said no. I will have to dispute the charges with the bank and go to the better business bureau.