Pinch A Penny Pool Patio Spa

Kevin Scott

Consistent service. Knowledgeable pool team, fair and accurate billing, well run company!

Christopher Leppert (Chris)

I first contracted Pinch a Penny 3 weeks ago to fix a suction problem on my pump. I was asked to place a 125.00 deposit for good faith and could be used if I decided to accept their bid for services. I paid it and scheduled my appointment and it took 1 week to get her. The Maintience worker did come and spent about 2 hours reviewing all of my equipment and told me the housing and some O-Rings needed to be replaced and a bid would be sent o me. This is when the nightmare started. The bid came the next day, I emailed /called and accepted the bid. They scheduled the work for the next week on Tuesday. Tuesday no show no call-I called and they apologized they for missing the appointment and scheduled for Thursday. Thursday late day I got a call and said the part did not fit. No one alarmed me they were here, I work from home, and my office is next to the window outside where the pump is located, Do not believe they ever came. Scheduled new appointment Tuesday of the next week. Tuesday 3 weeks in no show no call. I called asked where the mechanic was, lady in store was not sure and would call me back. No call back I called the next day , only to be told the part was not in and they were sorry for not calling. Pool is turning Green at this point!!!! Was promised the right part was ordered and was "Guaranteed" they would have it installed and working, plus treat my pool for any color issues etc.. by Friday or earlier. Call Friday 1 PM Est, where is the mechanic, lady wasn't sure and needed to call him but it was on his schedule to come to my house. She would call me back. No call, I called 5:18 PM Est where is the mechanic, was put on hold , only to be told by her that the part was still not in and wasn't sure when it would arrive. I am mortified by the lack of respect and customer service from this branch of Pinch a Penny. Absolutely the worst service I have ever had, and I promise to share this on all my social media pages in heritage Isles and the surrounding communities. Going on four weeks now and I am still unsure when my pool will be repaired, yet they changed my CC right away!! I highly recommend "NOT" using this branch for anything, and find another solution if you want it done efficiently and on time@!!!!!

Mark Hodgkins

I can't believe it took me so long to change to this store. The service is so much better than we have ever had in 7+ years here. Jim is our guy and he is the best we have ever had. He actually cares about what he does and does it very well. He goes above and beyond. Thank you Pinch A Penny 153 (TJ & employees) and a special thanks to our guy Jim.

Daniel O.

Got better service at Bruce B down store