Cape Coral Surgery Center

ANNE HANSEN

I went in Monday afternoon for shoulder repair surgery. I did not know the time of the surgery until the Friday before but I do understand the reasons why. I am sure it is an anxious time for all that are undergoing a procedure. I was not as stressed as I would normally be under the circumstances. I found the staff to be very professional, efficient and warm, friendly and caring. Every effort was made to make me comfortable physically and mentally. They were truly outstanding. I am not easily impressed so for me to write this review is a testament that they were absolutely phenomenal and that I was blessed to have them take such good care of me. I would highly recommend this facility to anyone needing surgery. I was truly blown away.

Blake Reeves

Be prepared to wait. An appointment means they MAY see you in an hour

Sherry Boddy

I was so nervous, sweating profusely, & trembling like a leaf (had just lost my husband only days before)... when I went in... But, Pam was an absolute doll, calmed me down in her soothing way, gave me cool air to help with the sweating, explained everything & was just everything you want in a nurse... During my procedure, Maggie Mae & Shawna were so sweet & consoling as I was hurting so badly... They even came over to see me in post-op... Then, I met Christine in post-op who I think I just added to my new friend list... She was amazing!!! Not sure who called my driver, but Christine walked me to the door & the car... She had a very calming effect on me, in my state... As an old, retired nurse, I have a level of care that I provided my patients with, as what I expect... I was not let down here... Everyone I came in contact with were outstanding professionals... I could not have had better care!!! I will be going back in about 10 days for surgery & I am hoping I get these extremely warm & compassionate women again... You are blessed with an amazing staff!!!

Theresa Balars

Wouldn’t tell us when our surgery was going to happen until the night before, which should have been a red flag from the get-go. Every day for the past 3 days prior we kept calling them, asking when we were scheduled to get our surgery, and they always said “Oh we’ll call you, don’t worry, don’t worry.” Eventually, they told us 1pm was our appointment, and when we arrived at 12:40 we were told they scheduled an additional patient to our surgeon at our exact appointment time, and that they were going to take them first (even though we arrived first). Made us wait 3 HOURS before we could get our surgery, which was an additional 4 HOURS. At this place for a total of 7 hours. Kept seeing other patients check in, wait 20 minutes or so, then get called back for their appointment. You can imagine how upsetting this was, especially since we were not allowed to eat or drink anything ever since midnight the night before. Felt like torture, and the staff didn’t seem very receptive to our situation. I understand that it’s mostly out of their control, but why the lack of communication? Why schedule us for an appointment that some other person was going to take anyway? Do they realize we haven’t been able to eat or drink anything for 19 hours? It got to the point where we were the only ones left in the waiting room, even the staff clocked out for the rest of the night before we were seen. TL;DR: Find a different surgery center, these people will waste your time and not care at all. Taking the extra 30 minutes or so to drive somewhere else is better than waiting hours in the waiting room for no reason.