Jimmy John's

Maureen Cunningham

I placed my online order at 11:30am today. It is now 3:15pm and I still do not have my food. I've talked to the store 3 times and I'm still waiting. He offered to cancel my order, but I told him no, as I needed lunch. Still, I wait. I am a frequent customer and they often deliver to our office. I haven't received an apology, credit or anything. I know it's a busy day in a college town, but 4 hours is not "freaky fast". I am now cancelling the order. So disappointing! To follow up on my review, I just cancelled my order and they are giving me a credit and I did receive an apology.

Amber Harvey

I am almost positive they just sit there for an hour, wait for enough orders to roll through for delivery and THEN decide it's worth the hassle of driving out for the delivery. I have been waiting for an hour and 45 minutes. I called concerned they forgot my order, and they said yeah he has it in his car with 4 other orders so he should be on the way. Mind you this was an hour and 15 minutes in to waiting. I really don't understand how they think this is acceptable when they are a LUNCH MEAT READY TO GO BUSINESS!!!!

Sarah Loberger.

had some pretty Bad experiences but understood for a college fast food restaurant. definitely had to call a few times after ordering food for delivery and received a rude comment as if I should be waiting on them. Wish they had better customer service! and they need to change the freaky fast catchphrase because it’s freaking slow!! if I want to order something I need to do it at least two hours before I’m actually hungry!

Mike Drotleff

I placed a delivery order at 7:30pm on a Sunday night. The tracker said out for delivery at 8:00pm with it to be left at my door. By 8:30pm I called and asked what had happened. The person on the other end said they gave the driver 8 orders to deliver and that it should be there "eventually". We waited until 8:50pm then called again. The person was now rudely saying that we received our order and that we just didn't look hard enough at our doorstep. They then said they would make it again and send it out quickly. Now it is 9:28pm and I just got off the phone with the store after "yep" to my request. Normally I don't like to leave bad reviews but this experience was just dismal and really turned me off of ordering again.