Treasure Isle

Aaron Davis

I was pressed for time to get a ring sized down and picked this Treasure Isle location to do the job because they talked a big game online about the speed of their repairs. They advertised one hour work, but I didn't need it done that quickly so when they offered to do it for $75 and have it ready to be picked up the next day I thought "that's a little steep to size the ring down, but I'm happy to pay extra to have it done quicker than my normal jeweler." Problem is that next day came and went with no word. When I called them the evening of when they said it was supposed to be available they said they were still working on it and it would be done the next day. So, when we got past 7pm the next day I called them again they said "oh, it's ready now! We were just about to call you." I asked if they were still planning to charge me $75 for a one day job that actually took two days. Their response was (condescendingly, I might add) "are you asking for a discount just because you couldn't get it yesterday?" I said "nope, just wondering why the timeframe to do the work seems to be negotiable but the price isn't." They said $75 was just the price of labor (which is steep for a pretty uncomplicated ring like this one) and had nothing to do the timeframe. I said that I wished that had been made clearer up front, so now y’all know what I didn’t. Worse still, I went to pick the ring up and the thing is still too big! If this were a jeweler I trusted (which they’d given me no reason to do that with them by this point) I would have said something, but I just wanted to rescue my ring from this place by the time I got down there. That said, I'll give two stars rather than just one because they did polish the ring up nicely and the work that was done wasn't bad, it was just slow, overpriced, and incomplete. My recommendation, if you can swing out to Cary just go to Johnson’s instead. They’ll take the same amount of time Treasure Isle did with me but be more upfront, fairer priced, and actually get the job done.

Lilian Chan-Grant

Fast repair and great customer service!! It was so convenient. Definitely recommend.

Michelle T

Such a fantastic jeweler!! I've been bringing my stuff here since 2005. I've always been absolutely thrilled with the repairs I've had done. Most of my jewelry is rather sentimental and I dislike taking it to places that have a jeweler offsite or even contract out. I had a really bad experience while living in another state at a different repair place with a jeweler who completely changed a ring of mine that's extremely sentimental so I'm always a little nervous when having items repaired anywhere. But Treasure Isle has always consistently done excellent work with my items and has never let me down. I've had a number of my watches repaired, links removed or added, and the battery replaced over the years. My most recent experience I needed my wedding set sized down. Treasure Isle did a phenomenal job. I was thrilled to be able to have same day sizing and my set looks absolutely gorgeous!! The pricing is SO reasonable and more than fair for the work done. I am thrilled to get to wear my set again without worrying it will fly off and I'm so excited by how pretty the set looks now with new plating. I literally cannot recommend this place enough!!

Amanda Gallion

I have a platinum engagement ring that was bent from wearing it while working and we didn’t want to send it back to the jeweler and be without for weeks. We went by Zales first and the lady there told us they would also have to send it off but told us to swing by Treasure Isle and see what they could do. I literally said nothing to the wonderful man who was at the counter, just showed him my ring with a smile and he smirked and looked at my fiancé and said “that must have hurt” we laughed and he walked away with my ring. Less than 15 mins later my ring was not only back to normal but he also informed me he fixed FOUR loose diamonds. He was so informative on metals and precautions I need to take to avoid it bending or diamonds loosening again. The other two gentlemen in the store talked with us and my 16 month old son the entire time and I’m seriously blown away at their hospitality. Cannot recommend them enough!