Steven Smith - State Farm Insurance Agent

Category: Insurance agency in Raleigh, North Carolina

Address: 1305 E Millbrook Rd Ste C 100, Raleigh, NC 27609, USA

Phone: +19197908520

Reviews

Cynthia Neal

Dec 1, 2020

I have no idea where the negative comments are coming from. I came from State Farm in NY and switched here in NC and Steven Smith was super helpful and very attentive. I just recommended him to a friend.

Rob Landtiser

Mar 13, 2020

Steven does a great job offering competitive insurance rates for both home and auto. Give him a call today.

Renee M.

Dec 16, 2019

First tried to call no answer, came in no receptionist and Mr. Smith was on the phone. Then he was one his cell phone. As the time just clicked away we started having a very loud conversation in attempt to alert Mr. Smith someone was inside the building. Still nothing, it wasnt until we could hear the clipping of his nails that my daughter interrupted him and verbally and visually. This was the most unprofessional interaction I have ever had with any insurance agent or any person running a professional business. If you have no staff get a bell when someone enters and leave the person grooming at home.

Jasmine G

Mar 10, 2018

This agent gave my mother and I the worst customer service we have ever experienced. If I could give him 0 stars, I would. I tried to set up automatic payments, and I signed the papers that said they could take my money. Everything was fine. A month later, State Farm sends me a letter that says I have missed a payment. Which was impossible, because I had plenty of money in my account. When we questioned Steven, he just said -- very rudely -- we should get a new insurance company. When we were adamant about not switching, he said he'd send the papers for us to sign again. We had to sign those stupid authorization papers THREE TIMES, and STILL they said didn't take the money out of my account. When we kept trying to dispute the fact that the charges went through my account, he got ruder and ruder. And then we had the unfortunate event to be in a 5-car pile-up that was not our fault, and he acted like we were a huge inconvenience to him. Buddy, if you don't like your job, just quit. Don't take out your problems on someone else's livelihood.

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Questions & Answers

What factors influence car insurance rates?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Coverage options, deductibles, and discounts may affect your policy cost, along with such things as your driving history, credit score (where permitted by law), and other third-party reports.

What is the difference between market value and replacement cost?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Market value is the amount a buyer would pay for the home and land in its current condition. It is influenced by factors such as proximity to good schools, local crime statistics, and the availability of similar homes. Replacement cost is the cost to rebuild the entire home.

How fast can I get car insurance coverage?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

As long as you have all required information and go through the application process, coverage can begin immediately. For the most accurate quote, you’ll need to know your car’s make, model, mileage, and year. We’ll also need to know a little about you and your driving history.

Is my payment information secure on your website?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

At State Farm, we take your concerns about online security very seriously so you can pay without worry. We employ industry-standard controls for protecting customer data and keeping the server environment stable.

Why should I sign up for the Paperless Notice of Privacy Policy?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

You can reduce the amount of paper you receive by signing up to go paperless. You can view the Notice of Privacy Policy online instead of receiving a mailed copy. You'll also help State Farm achieve its green mission.

I am a current auto insurance customer, why can't I get a quote for another auto policy online?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

If you're a current State Farm auto policyholder, you can get a quote by following these steps: 1) Log into your account. 2) Select your current auto policy. 3) Click Quote/Replace a Vehicle. The request will be forwarded to your agent for processing.

What can I do on the State Farm mobile app?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

You can take care of insurance and banking accounts, get roadside assistance, file and check your claim status, and lots more.

Can I use my check card or debit card?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

State Farm accepts most major credit and debit cards.

What coverage is provided under homeowners policy?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

The policy includes coverage for your home and other structures on your property such as a detached garage or shed, and your personal belongings. The policy also includes personal liability coverage which may protect your finances by paying for covered damages that you’re legally responsible for, including a legal defense.

Does my homeowners insurance cover detached structures on my property?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Yes. In addition to your dwelling, State Farm covers other detached structures located on your property that are separated by clear space from the dwelling. The basic policy covers other structures at 10% of your dwelling coverage. This includes but is not limited to: Detached garages, Equipment sheds, Barns, Guest cottages.

How do I download the State Farm mobile app?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Text MOBILE to 78836 to get a link to the app or download from your app store.

Can I pay by phone or mail instead of online?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Yes. State Farm has ways to ensure the security of your payment information, but if you're uncomfortable making an online payment, you can forward your application to a State Farm agent. They will contact you about payment arrangements. The coverage effective date will depend on the new payment arrangements made with the agent For additional questions, contact an agent or see our Privacy Policy.

What if I have more than four vehicles or four drivers in my household?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

If you need a quote or coverage and have more than four vehicles or four drivers, contact a local State Farm Insurance agent.

How much insurance coverage should I have on my home?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

The choice is yours, but State Farm recommends you choose a coverage limit at least equal to your home’s estimated replacement cost. (The estimated replacement cost isn’t the same as the market value, which is the price you can expect your home to yield on the market.) If you choose a coverage amount less than the estimated replacement cost, you may not be eligible for certain coverages. Since no one can say what the exact cost will be to replace your home in the future, you’ll need enough coverage to account for unforeseen circumstances.

What if I have a vehicle that's not listed on the Vehicle Type section?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

Please contact a State Farm agent if you're trying to insure a classic automobile or any atypical vehicle-types. Examples include motorcycle, snowmobile, camper, ATV, etc.

What is the difference between sending my quote and purchasing with an agent?

Steven Smith - State Farm Insurance Agent | Jun 23, 2022
Steven Smith - State Farm Insurance Agent | Jun 23, 2022

You may send your quote to an agent anytime during the quote process. If you haven't completed the online form, an agent will contact you to complete the process. If you received a quote online, you can still purchase with an agent. The agent will contact you to gather any additional information.

How can I pay for my insurance if I decide to purchase it online today?

Steven Smith - State Farm Insurance Agent | Sep 21, 2021
Steven Smith - State Farm Insurance Agent | Sep 21, 2021

State Farm accepts most major credit and debit cards.

When does my coverage start?

Steven Smith - State Farm Insurance Agent | Sep 21, 2021
Steven Smith - State Farm Insurance Agent | Sep 21, 2021

Your coverage begins once you receive valid proof of insurance. You can access your proof of insurance online.

I changed my mind about purchasing this insurance. What should I do?

Steven Smith - State Farm Insurance Agent | Sep 21, 2021
Steven Smith - State Farm Insurance Agent | Sep 21, 2021

You can save your quote to continue at a later time. When you save your quote you will receive an email containing a link to the application process. If you've received a State Farm reference number, your application has already been submitted. Your agent will be contacting you to discuss your policy. You can wait for your agent to call or contact them to discuss your options. If you did not receive a reference number, your application was not submitted and your payment should not be processed.

Is my account number the same as my policy number?

Steven Smith - State Farm Insurance Agent | Sep 21, 2021
Steven Smith - State Farm Insurance Agent | Sep 21, 2021

No. A policy number is an alpha-numeric code unique to each individual policy at State Farm. An account number is a 10-digit number associated with a State Farm Payment Plan.

Do I have to pay for an online quote?

Steven Smith - State Farm Insurance Agent | Sep 21, 2021
Steven Smith - State Farm Insurance Agent | Sep 21, 2021

No. The quote is free. The quote provides an estimate based on the information you provide and contains descriptions of available coverages.

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