SEFCU

Michael Hackford

Thought I was calling my near by branch to ask a quick question, wrong!!! I was put into the automated system for the run around. I’ve been in the bank and I can’t believe that they are too busy to take calls to provide excellent customer service. Disappointed!!!

Sara Xin

I used to love this bank. Thought they were very helpful and an overall a great company. Until I had my first issue. I'd had an accidental automatic charge that was refunded by the company that did it, but that triggered a 20 dollar overdraft that created issues with the account being in negative. I spent weeks on the phone while at work trying to resolve the issue in ways suggested by the employees that involved multiple trips driving to the bank after work...a very long drive for me, and downloading the banking app. Eventually one employee was able to correctly instruct me on how to deposit to the restricted account after hours, and then informed me that I wouldn't have access for another 6 months. I've never spent so much time on the phone and had so little help, or have been instructed to take so many different detailed steps that didn't work with their system and were never going to. The staff is polite but completely unable to help or to do anything extra to try. Ultimately I've wasted hours holding and driving to try deposits as instructed that were never going to work and I did not receive help. Will never bank here again, and feel lucky that I wasn't faced with a more serious issue. The benefits of using a local credit union at least for me were just exceptionally negated.

dan bailey

Last 2 walk in experiences were horrible. You'd think a manager would know how to talk to people without an attitude but it seems this branch doesnt really care what the customers think about them. Guess I'll have travel farther for better service or switch to a new credit union

Gloria Sawyer

best transaction for loan, , transit rd office in Williamsville, NY, best interest rate , love them would definitely do business again with them.