Bank of the West

Lisa Ramirez

HORRIBLE customer service. First there was a $30 fee taken from my account and no one will tell me why. Now, I was double billed for a Zelle transaction and charged an NSF as a result. I was told because they did a "courtesy refund" for the $30 mystery fee, they could not reverse the fee for the NSF THEIR SYSTEM CAUSED! As for the Zelle transaction, I was told I need to contact the recipient to ger my money back, even though it shows in THEIR system the recipient DID NOT RECEIVE THE MONEY. I was told by one agent that he did not have a supervisor, FIVE others dropped me back into the 15-30 minute que, and 2 just flat out HUNG UP ON ME!

Soilder Shem Issachar Israel

Great Experience, Shereen Hernandez Was Very Helpful in Opening an Account. Very Pleased.

Juan Perla

Went to cash some bank of the west check from a client and apparently they charge $10 per check to cash their own check. Just dumb.

Karen Bryan

I bank here. I'm very frustrated with this bank because their ATM, wait, I mean their ONLY ATM in Bakersfield doesn't work properly, the enter button on screen doesn't work most of the time, and I'm sure they know about it, but it doesn't get fixed. That means I have to use a different bank ATM and I get charged $3.50 on both ends so 7 bucks every time I use an ATM to withdraw money, and Because I get paid daily and withdraw that pay usually daily I'm getting charged $7 every day to get my money out of the ATM, all because they won't fix their ATM at the branch. I would go inside the bank except that I work graveyards and don't get time to go inside the bank because they're closed when I get there. Hopefully bank of the West management will see this and deal with that ridiculous machine that will not accept the enter button on screen or the manual enter button either.