Address: 3200 W South Airport Rd, Traverse City, MI 49684, USA
Phone: +12319354056
Sunday: 11AM–6PM
Monday: 11AM–7PM
Tuesday: 11AM–7PM
Wednesday: 11AM–7PM
Thursday: 11AM–7PM
Friday: 11AM–8PM
Saturday: 11AM–8PM
Shana Greenman
If I could give ZERO stars I would. I have two daughters that are starting school tomorrow morning. I ordered their school clothes over a week ago, and chose the ship to home option to ensure they were here in time. In preparing for tomorrow's big day, I got on the app to see if their clothes were going to be here today since I hadn't received. Upon looking up the orders, it was brought to my attention that they were CANCELLED THE SAME DAY! I panicked and looked through my emails only to find out that NO ONE HAD SENT AN EMAIL INFORMING ME THAT THIS HAD HAPPENED. I went to the store to use my card that has over $500 worth of credit on it, to then find out THAT THEY DIDN'T PUT THE CHARGES FROM THE CANCELLED ORDER BACK ON MY CARD. When I called customer service, I got hung up on after being told they were placing me on hold, and the second time I called, the lady on the phone was absolutely no help at all. Coming from a customer service world, I gave her plenty of options and ways to make this better in which she kept saying unfortunately there is nothing that she can do. When I asked to speak with a manager, she lied stating that there wasn't one in the building. When I got loud and demanded one, she put me on hold for two seconds, and then came back stating that they were unavailable. I never did get through to the manager as I hate screaming at people. The most they said they could do is give us a coupon. I HAVE YET TO RECEIVE SAID COUPON. This experience has been horrible, and I will not be shopping here ANYMORE
Rick Derthick
Good place to get clothes and stuff for kids
Thanks! Your review is awaiting moderation.
For Curbside: Park and call! When you arrive, open your email confirmation and call us. Pop the trunk and we'll pack it up. Contact free! For Pick Up Today: When you arrive, head inside and head to the cash registers with your email confirmation ready. Should be super quick!
It’s easy to return it to one of our 850+ stores within 90 days. However, you cannot return your items Curbside, you must come into the store. If you're a Rewarding Moments(TM) member, no receipt needed! To return by mail, simply print a return label from MyAccount.
You or whoever you designated as your pickup person while ordering can pick up your order.
We are doing the following to keep you and your family safe: frequent cleaning, capping the number of guests in-store, and available face masks and gloves for you and our store teams.
You will have 14 days to pick up your order. If you can’t pick up your order within this 14-day window, we’ll cancel it and refund your purchase.
Most items will be ready for Pick Up Today / Curbside Pickup within two hours of the time you place your order online. We'll send you an email when your items are ready for pickup. Place your order 2 hours before close for same-day pickup.
Employees sanitize their hands after each customer interaction and wear a mask during the entire process of fulfilling your order. When the associate brings your order to your car, they will place your order in the trunk or backseat to comply with social distancing.
Yes, they are required for all shoppers and employees at all of our stores.
Thanks! Your answer is awaiting moderation.
Thanks! Your question is awaiting moderation.