CAL-STEAM

A cookie is a small text file containing bits of information stored by your web browser on your computer. Cookies are convenient for repeat visits to your commonly used websites. For example, a cookie allows Ferguson.com to know if you’re a registered customer, remember your username and retain your website preferences to help you save time each visit.

In order to ensure the security of your account, there are requirements for creating your Ferguson.com password. All passwords are case sensitive, so please note whether your Caps Lock key is on or off. Please choose a password that: Contains at least six characters. Contains at least one letter, either upper or lower-case. Contains at least one symbol or number. We also recommend not using blank spaces, your email address or your name to keep your account information as safe as possible.

"We recommend using the packaging from the original shipment if possible. Follow the instructions provided with the Return Goods Authorization (RGA) number we sent via email. If you’re using a return label that we provided, print the return label, attach it to the outside of the box, and drop your shipment off at any UPS location. Return labels help us efficiently track your return. If you choose another shipping method, please inform us by contacting customer service. If your shipment will travel via freight (semi-truck, LTL, etc.), then repack all items very well, secure them to the original pallet(s), and prepare them for shipment (we recommend using the packaging from the original shipment). Follow the instructions provided with the RGA number we sent via email. Print the freight label that we provided via email. Do not attach the freight label to the shipment. Use the instructions provided to contact the carrier and schedule your freight pickup."

You may initiate a return for a defective item within 180 days of receipt for a full refund.

For most items, you may initiate a return for refund of the purchase price (not including shipping) within 180 days of receipt. Items cannot be returned or exchanged after 181 days from receipt of the order. Refunds will be applied to your account (minus return shipping) once the item(s) has been received and inspected by our warehouse team.

We use your email to send you a confirmation of the order, and also we notify you via email when your order ships. Rest assured we do not sell any of your personal information including your email address.