Granite Expo

Nicole Dragges

This was one of the worst companies I have ever dealt with. Once I purchased cabinets and counter tops and paid in full everything went downhill. First I noticed the person who did my plan put 2 wrong cabinets so I had to go back and pay the difference. Mind you I live almost 30 minutes away. Then when my delivery date came I hadn't heard anything so I called to see what was going on. They informed me I needed to pick the cabinets up. I told the owner the person Francisco told me my delivery date would be 7/5. The owner then proceeded to say I was lying that he didn't tell me that. I had a friend with me who also heard Francisco tell me that my delivery date was 7/5 and the total included everything. I would have paid extra for delivery if that was the case. Then Francisco called me back yelling at me and arguing. I eventually had to hang up on him. That was the most disgusted I had ever been with customer service in my life. Since I was going on vacation the next day I was not able to make arrangements to pick up the cabinets at such short notice. So when I got back 2 weeks later I made arrangements. When I finally picked up the cabinets they were such poor quality I almost wanted to cry. The person loading them into my truck damaged several cabinets. I only saw 1 damaged though. So, I told the owner. He, gave me a slight discount but when we got home and started unloading there were several others that were damaged or had poor workmanship. And at this point the store is closed. I called the next day and spoke to someone she put me on hold for a while and when she came back on the line she informed me I could bring the cabinets back for an exchange. I no longer had the rental truck at that time and the audacity of this company to think the customer should have to spend their time and money to fix this company's mistakes is outrageous. I told her I couldn't bring the cabinets back I didn't have time. My cabinets are being installed the next day. She said I would have to talk with the owner and he would call me back. I never heard back. Do not give this company your business they are horrible and the quality of the cabinets is trash.

Carolyn Munson

We are a local General Contractor, S. T. Munson Construction and I came to this store to pick up a cabinet & countertop for a client and I received the worst Customer Service I have had in quite some time. I typically do not write reviews but a Hello, Can I help you, or any communication what so whenever would have been nice. I was left to wander around the store and into the warehouse with a pink piece of paper trying to find some help and nobody would even make eye contact let alone welcome me into the store or ask what I might need. So frustrating that this is what Us as Customers have to deal with these days. Good Customer Service is very hard to come by and those companies who don't think that Customer Service is important should think twice before they have No Customers! Very Disappointed and I will not suggest or refer this company at all in my business!

Michaelangelo Alonzo

Awesome store 👏 they have s superb huge selection of tiles and othe fixtures! One thing I must say about Granite Expo, is their great customer service, they greet me the second I walked through their door🚪 I felt they have a genuine desire be at their best 👌 ➕ if you need coffee to wake up they have a nice machine that'll serve you with different types of coffee, even hot chocolate! I loved my experience with this awesome store! 😍

Spencer Beale

Quality products. Large selection. Friendly and helpful staff.