Paratransit Inc

Category: Non-profit organization in Sacramento, California

Address: 2501 Florin Rd, Sacramento, CA 95822, USA

Phone: +19164292009

Opening hours

Sunday: Closed

Monday: 8AM–5PM

Tuesday: 8AM–5PM

Wednesday: 8AM–5PM

Thursday: 8AM–5PM

Friday: 8AM–5PM

Saturday: Closed

Reviews

Kent Beyer

May 28, 2022

Absolutely awful! My mother is 87 years old and had to wait several hours today for a pickup. Last week they completely lost her appointment. Ever since they starting announcing their merger, they have become more inconsistent an unreliable in appointments. There are few options for senior citizens who do not drive and this is one less that can be relied upon.

Monique Vasquez

Nov 12, 2021

Workers are very friendly and helpful.

Jon Case

Nov 6, 2021

Always kind & patient drivers. These folks operate the lift with care & offer assistance with seating when needed. The app can sometimes be frustrating. If you can't book your desired route at your desired time, a quick call to customer service usually resolves any issues. My experience has been overall very good for accuracy of outbound pickup times & nearly as good for return times. Get the app to track your ride, it's great for constantly updated arrival times. The vans are always clean and I've never had an issue with plenty of open seating. Unfortunately, I've had to take a star off for comfort. While the seats are fine, these vehicles are designed to haul a heavy load and you can definitely feel the potholes & bumps. For what it's worth, if you're lucky enough to get one of the newer, smaller (electric?) vans, the interior is much more inviting and the suspension is far more forgiving on uncomfortable roads. I'm grateful for the service. You folks get me where I need to go at a reasonable price with excellent staff both at the vehicle and over the phone. Thank you ParaTransit!

charlie pruitt

Oct 31, 2021

Waited with an elderly woman for hours ,numerous times. They’ve been on time probably twice out of 10 times. Don’t trust them.

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Questions & Answers

Is there a pass I can buy for a disabled relative?

Maja Roble | Sep 22, 2018
Melinda McCracken | Sep 22, 2019

Passes are available for people who have enrolled in the program. If your relative is not already signed up, you can find the application online or call customer service between 8 and 5 weekdays.

How much is service for a stroke patient

Stepfon Rhodes | Sep 22, 2018
lisa cooley | Sep 22, 2019

Everyone pays $5.50 regardless of medical conditions or age or disability.

How late do the Paratransit transportation modes (buses, taxi cabs and mini vans) stay out ‘till? Or do they all stop running at 5pm?

Emily Joy Alves | Sep 22, 2018
Tom Roberts | Sep 22, 2018

Paratransit, Inc vehicles operate on a schedule comparable to the regular bus and light rail schedules. Generally this would be 5am to 12;30 am seven days a week.

My husband and I are seniors and disabled We live at Riva by the River condos in West Sacramento 95691 but all our doctors are at UC Davis in Sacramento. Want to know what services are available for us and the cost for round trip as we're on a fixed

Carmen Garcia | Sep 22, 2018
Paul Fath | Sep 22, 2018

First you need a doctor's consent and then apply for Paratransit we do not go to West Sacramento you need to come to Sacramento side somewhere around I Street pick up the bus from there and it will charge $5.50

Who do yo call when you're disabled and the DON'T pick you up. Alone at night 4 1/2 hrs WAITING...AND NOTHING!!!!!

Veronica Dodge | Sep 22, 2018
lisa cooley | Sep 21, 2021

Call dispatch

I want to do standing rides for Saturday . How do i go about that

Nicole Rosenbloom | Sep 22, 2018
Melinda McCracken | Sep 22, 2019

Call customer service and they can transfer you to that department. You'll have to leave a voicemail message and hope they call you back. I only called once, but they never called me, so you may have to be persistent.

If I want to turn in an application for paratransit services in person,where do I go to turn it in?

Sandy | Aug 22, 2022
vance jones | Aug 22, 2022

2501 florin rd sacramento

Are there any restrictions to the use of Paratransit and the use of RT or Buses? Or can an individual only use one or the other?

Danny Sanders | Sep 21, 2021
Stanley Giles | Oct 26, 2021

🤔

Do the Paratransit buses now go to the city of Elk Grove? I’m asking because I’ve seen some buses driving around in Elk Grove.

Emily Joy Alves | Sep 21, 2020
Vicca | Sep 21, 2020

No But we go near the college an winco store

Why can't pair transit go into Roseville like skatetown

Ronnie Brandon | Sep 21, 2020
David Hart | Sep 21, 2020

Paratransit only covers regional transit areas. Roseville is served by roseville transit system.

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What are the job listings and salaries.

Jay Jay | Sep 21, 2020
lisa cooley | Sep 21, 2020

Fourteen dollars an hour drivers who are in training or beginning their jobs.

Do they go to yuba city

Celester Bryant | Sep 22, 2019
Lady Holly | Sep 22, 2019

No, but they go to the Roseville transfer station off Auburn Blvd

I have to go to the burn clinic at UC Davic. Do they go there?

Pamela Jo Andrews Maestas | Sep 22, 2019
Tom Roberts | Sep 22, 2019

Paratransit does not go to the City of Davis. Only locations in Sac County. So, if it is a UC Med facility in Sac County (there are some) then yes.

do you rent vans

Kay Hubbard | Sep 22, 2019
Tom Roberts | Sep 22, 2019

Paratransit Inc rents accessible mini vans. So for example, if you have a family member using a wheelchair you need to take somewhere, you can rent a ramp equipped van. Or, if you have a disability and can't, for example, drive using your legs, they have vans with hand controls you can rent.

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How do I get help and what is the cost .I'm on a fixed income.

Linda Hubbard | Sep 22, 2018
Sauce | Sep 22, 2018

Just call and they will give you info

What is the area of Service in Elk Grove?

Doug Bryce | Sep 22, 2018
lisa cooley | Sep 21, 2021

E-Tran

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