Lowe's Home Improvement

Category: Home improvement store in Florence, Kentucky

Address: 4800 Houston Rd, Florence, KY 41042, USA

Phone: +18593714770

Opening hours

Sunday: 8AM–8PM

Monday: 6AM–10PM

Tuesday: 6AM–10PM

Wednesday: 6AM–10PM

Thursday: 6AM–10PM

Friday: 6AM–10PM

Saturday: 6AM–10PM

Reviews

David White

Sep 21, 2022

I don't know what the issue is at this store, but my disappointment in this location, must be shared by many due to the low # of customers I see there comparatively. Customer service is extremely low, in an industry where poor customer service is sadly the norm. I will only go there again as an absolute last resort.

Michael

Sep 18, 2022

Good pricing

Karen Stamper

Sep 16, 2022

Definitely stocked, fast/friendly service, quick & easy checkout 👌

James Gilbert

Sep 15, 2022

Horrible customer service. The customer service at this location has been going down hill for years. It finally has hit rock bottom for me. For the first time in approximately 10 years, I took my business to Home Depot. I was very satisfied and will be permanently changing locations where my customers and I shop. Tried it again on 09/14/22. I was surprised as it actually has gotten worse. Only lines open were self checkout. Out of the 4 self checkout lanes only two worked. 1 of the ones that worked, the customer was having problems and took a very long time. Would not recommend this store to anyone.

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Questions & Answers

How come your store manager doesn't wear a name badge a vest or even a low shirt? When my cart broke and my entire Lumber load is laying on the floor several employees can walk past they can make sure the carts okay but not help out customer.

Mr Mike | Sep 22, 2018
Walter Kagy | Sep 22, 2018

Can't answer that one

Terrible customer service. Back to Home Depot which is where I should have gone first.

Kim Tunnacliffe | Sep 22, 2018
Travis Tee | Sep 22, 2018

maybe you're getting bad customer service because you can't tell the difference between a statement and a question..

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Waited an hour to get help buying vanities this place is a joke

wishniwerfishn | Sep 22, 2017
Bob Hagan | Sep 22, 2017

Yes you are right there is no help there, the whole place is a joke I agree with you

What are the Covid safety practices like here?

Anonymous | Sep 21, 2022
Missy M. | Sep 21, 2021

As far as we have seen and experienced, it's wear a face mask, social distance, and they have plexiglass up at registers. Pretty much as everywhere else. They're not taking Temps at the door anymore.

i bought a john deere lawnmower 06-29-20 and was suppose to get a lowes rebate card. i restered and they said ok. now i havenot received the lowes credit card. i called the rebate center and they just give me run around . will you help me? howard

maryann sullivan | Sep 21, 2021
J Davis | Sep 21, 2021

Howard, being a customer myself I would go over their heads and call the national corporate office! Good luck my friend!

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Does Lowes install irrigation systems?

Frank Lizzio | Sep 21, 2020
Frank Lizzio | Sep 21, 2020

Thank you Tim.

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Does lowes carry an 8ftl bulb

Evan Beatty | Sep 21, 2020
Kristopher Conner | Sep 21, 2020

Yes they usually have them in stock

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Why in the world did I have to enter the main entrance, walk to the outside area, pick up a Christmas tree and have to take it back up front to purchase it???

Joseph Ballard | Sep 21, 2020
Tom Warren | Sep 21, 2020

The one areas for lumber pick up only I'm sorry that happened to you

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if you buy to much paint can you return the a unused gallon

Betty Gross | Sep 22, 2019
Donna Roos | Sep 22, 2019

I would call the specific store where you bought it from and ask. Also don't forget to ask for the name of the person you spoke to. Custom mixes are most likely not returnable.

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Do have 3m 4200 fast cure marine caulk?

Randy Jones | Sep 22, 2019
Louis Rehkamp | Sep 22, 2019

They did have it awhile back. Calling sounds like the best way to go

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do you sell sod

Stephen Carter | Sep 22, 2019
Todd Kiehborth | Sep 22, 2019

Yes

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Do you have car battery charges

Dan Rogers | Sep 22, 2019
J Davis | Sep 22, 2019

No

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Is soil testing available

Mike Lombard | Sep 22, 2018
Frida Brashear | Sep 22, 2018

They have a soil tester kit. They don't test it for you.

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What's the quality of the paint

Thomas Cox | Sep 22, 2018
Travis Garland (Yaffa) | Sep 22, 2018

Going to depend on what paint you buy. Lowes sells high end valspar which is one of the best

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