TWC Store

Carl McEntire

I have to start by saying that I had a really tough experience adding a second line to my account. I spent around 6 hours over a week with more than 8 phone calls. So why am I providing 5 stars? I FINALLY got smart and went to the East Rochester store. Dylan Eden went above and beyond to help me untangle the mess that call in support had made. He stayed after work hours when he had plans and worked with his team to get things right. My lesson- use the Spectrum stores - not the call in support. That and seek out Dylan for the best service.

Louise Kanaley

Jada helped my wife and I purchase and program new cellphones. She did a wonderful job. She was patient with our concerns and very knowledgable. I appreciate her professionalism and caring attitude. Jada is a credit to the Spectrum organization. Thomas Kanaley, satisfied customer

Johnathan Blades

Trying to get a new phone, went there twice, after their shipment came in. Not have the phone I was looking for, very popular, should be well stocked but it's not. Was told I was going to receive a phone call which I did not. They ordered it in and the third time I went in after the shipment came in, can you guess? It didn't come in. They said they can ship it to me but it has to be shipped to the same address as my account. I always have things shipped to work so I know I receive them. Ever since I took on spectrum, I've been told lie after lie, by the employees at this location, for my mobile internet and cable.

Lee Timmothy

When things go smooth, they are great. When problems start to appears you learn who they are.