Address: 125 Lawrence Rd E, North Syracuse, NY 13212, USA
Phone: +13154555500
Sunday: Closed
Monday: 9AM–7PM
Tuesday: 9AM–7PM
Wednesday: 9AM–7PM
Thursday: 9AM–7PM
Friday: 9AM–7PM
Saturday: 9AM–6PM
Cynthia Bernardi
Went to the North Syracuse Visionworks on Lawrence Road. Usually not helpful staff but went in other day and got lucky with Manager Lauren Mandarino, extremely thorough, pleasant and knows her stuff! Do not deal with other manager Ryan, he does not take the time, overcharged me and also insisted that they don't take my insurance when in fact they did. Five stars to Lauren Mandarino, we need more workers like this!!!!!
Zoe Eliza
Literally the worst Visionworks ever. Everyone there jacks off on their shift. I couldn’t be more serious when I say that the staff here is terrible.
Randy Stumpf
5 Star experience across the board!!!
Sarah Wehr
Worst place I have ever been to for eye care!! When I was scheduled for an eye exam I was never told it would be virtual and then to top it off I get a call to pick up my glasses at 6:45pm, I told them I’d come and and pick them up that night and get there the door was already locked! I go the next day to pick them up instead and I open my glasses and they have wire hanging out of place by the nose pieces and I tell them they say oh I didn’t see that! How could you not!! In my opinion. Then I had to wait for the optometrist to fix them and it never got done!! I came back later same day and still not done! Then I complained to them saying I won’t be back and they had nothing to say about it ! This was the North Syracuse location. I strongly recommend going elsewhere!
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The phone system is no longer the same as it used to be. Before you ring only to the store now you get transferred to customer service within 30-60 seconds. Soooo the employees can't answer a phone that isn't ringing in their store. Best way is to hang up once transferred and call back. It will tell you when it's transferring you.
I also had trouble making an appt to get my son's glasses adjusted, but I drove by, they were open, we went in and they happily helped us...took only a few minutes. My son was able to wear his glasses to school the next day
They are open you just have keep calling
Hello, we can take a look at them, please come visit in store!
Hi Nathan! An appointment is not needed to shop for new eyeglasses. An appointment is only needed if you need an exam.
Yes
Yes
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