Address: 6008 N Illinois St, Fairview Heights, IL 62208, USA
Phone: +16186222505
Sunday: 5AM–10PM
Monday: 5AM–10PM
Tuesday: 5AM–10PM
Wednesday: 5AM–10PM
Thursday: 5AM–10PM
Friday: 5AM–10PM
Saturday: 5AM–10PM
Lauren Allison
After placing a mobile order for two drinks when I arrived to this location the only had one drink. When we were waiting there for the second drink the lady at the window, who was not wearing a name tag, she came back and rudely asked if we had something else. We explained that we had another drink made the exact same way but with a toasted almond instead of toasted coconut. The lady then remarked "Well I didn't make your drink so show me order." We pulled open the order and showed it to her. We had to repeat the order multiple times and she made it seem like we were being an inconvenience to her as she kept slamming the window after coming back multiple times. I felt like her tone of voice was very rude and it felt like you could tell she hated her job and didn't want to be there.
Heather Creasy
I've tried this location twice now. The first time, we had to wait in line for 45min and the person taking orders was incredibly rude. I thought it may be a fluke, but went today and the small line took 20+ min and by the time we were at the window, my toddler decided he actually did want a donut. The guy told me they don't add on at the window, but meanwhile there were 2 other people just talking with each other behind him. I have never been to a business that doesn't "add on at the window." Not to be a Karen, but it would have taken less than 30 seconds to grab a single donut. Especially since we had been waiting for so long anyways. Also, the iced coffee tasted like water. I probably will not be trying this coffee spot again unfortunately.
Angie West
We absolutely love the evening staff. We've never had any problems. Hard working young adults doing the best they can to make it a good place to go to again. Before they all took over it was like you were an inconvenience to the workers. Kudos for them for making it way better!
fahim momin
If it's due to understaff or Dunkin across the US have closed their dining rooms. Long waits for the carry out orders and pick up! They were out of large cups for the hot beverages and really bad service. They overfilled my coffee and created a mess in my car as it started leaking.
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Don’t you have anything better to do...
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