Teutopolis Auto Sales

Katie Dandurand

I want to give a huge shoutout to Teutopolis Auto Sales and to Phil for the great easy experience purchasing our Jeep. Phil went as far as taking time after hours to answer questions and try to get everything ready since my schedule was so hectic. I will definitely be back when we are ready for our next vehicle

justin meeks

Bout to pick up a veryyy nice equinox these guys made buying so easy! Highly recomendThanks, Justin! It's been great working with you!

Ulysses Harmon

I drove 3 hours to purchase a truck that I have been looking for for a couple of months was very pleased with the vehicle purchase and they were very Diligent, at taking care of any issues that arose afterwards and stayed in communication …Thanks we appreciate the business

Fran Will

Last year I Sat down with my salesman steve I was very straight forward about my vehicle needing to last at least 3 years. When we test drove my ford f150 the check engine light was on. We informed our salesman steve about the check engine light and found out it needed spark plugs. Steve agreed it was no big deal and they'd take care of that. Sweet.... While they were replacing the spark plugs they broke some of the plugs on the head. In the process the head had to be replaced. (Due to them not to me) a week or two after we got it the check engine light came back on. I called again and they looked at it again and said they fixed the issue something had just come unclipped. The second go around I asked tyler if maybe they could work with the sales side to get me in something different because apparently this was going to be an issue. Tyler did not do what i asked so they fixed it again. In this same time I asked for a refund to cancel out my loan since I hadn't even made my first payment and was refused that as well. Long story short the issue is still the same and I'm now driving an $8,000 truck that has a timing and transmission issue. I left a 1 star review initially and was going to leave it at that but the owner phil asked me to contact him Friday so I did. I explained that I was still unhappy with the truck a year later, re explained what happened, and didn't want them popping up on my searches anymore because I wouldn't be back. He offered to do some research and get back to me if i could get him the codes from the check engine light. I sent him the codes Saturday and we agreed to speak again Monday. I hadn't heard from him by 5 pm Monday so I called him, he said he hadn't made it there and we agreed to talk Tuesday. Today i had to call him again having not heard anything back. After he called me back he asked what i wanted him to do. I asked what he was willing to do. I explained it sucks having to put off buying a house another year because of this and we missed a lot of family stuff because we couldn't drive it home to STL. At the end of a wasted 30 minutes he stated he wouldn't look at the truck or help fix anything. He kept telling me about how they went above and beyond. Point of a customer review is it is the CUSTOMER OPINION NOT YOURS! Above and beyond would mean my issue was fixed 1 way or another. Above and beyond would not be throwing 3 grand worth of work in my face like I should kiss your butt for it. At the very least please explain to Tyler that if a customer makes a suggestion at least give it a shot, if a customer says hey this isn't working give them a refund, and correct steve on if a customer says i need something to last and you have a doubt that it won't then don't say it will.