Kuzzo's Chicken & Waffles

Christina barclay

Waited 40 minutes for my food to come out . My eggs were cold even the plate was barely warm . My waffle was also cold and soggy .The catfish was hot and delicious . I was excited to try this place after flying into Detroit . So I asked the waitress to bring me a hot waffle and send the manager over for feedback . The Human resource manager’s daughter came to resolve our complaint because there was no manager on staff . While she stood speaking to us I ate a piece of waffle with what appeared to be some gum like substance in it . She did immediately apologize and offer to comp my meal once I found the gum like substance . Prior to that she made excuses saying they don’t open until 10 so although they were open when we arrived the kitchen was not ready to serve . Not only was the food subpar but the service needs some serious help in the customer service department . Taking ownership, apologizing and immediately resolving the problem is the best way to turn a bad experience around . I had high hopes for this place . I’m still grossed out by whatever I found in my thin waffle .

Melissa Monroe

My friend and I had a delightful brunch! In my experience on this trip the customer service was pretty good. I do see where improvements can be made. That positive direction needs to be reflected within management. They have a lot of potential to be even greater. The owners have to want that and develop a great culture to continue to succeed. That area is growing rapidly and looking great! I hope they have continued positive growth.

Shawn Miller

HORRIBLE!!!! Visiting from ATL and this was extremely terrible. First when I walked in, I waited at the podium patiently to be seated. The older lady who is a server, came up and stuck her ear out like she had an attitude and proceeded to sit me WITH AN ATTITUDE. Our server didn’t speak to me while I was waiting at the table for my friends and came by the table and dropped off silverware and walked off without speaking. She eventually came back and took our order but was helpful during the ordering process. Fast forward, we barely touched our food because it was a mixture of nasty and cold. We then asked for something to be taken off the bill and they only gave us $1-2 off for the inconvenience. GET IT TOGETHER! Definitely won’t be back.

Jai Braxton

Kuzzo's did not disappoint! We went twice while in Michigan so if you're ever in/near Detroit, GO! We both had chicken & 2waffles "(Big Red" - red velvet and "What Up Doe"). The waffles were delicious and the chicken was well seasoned and nice & crisp. I also had a side of grits which were delicious and had the perfect consistency (which is important to me). The mimosas are on point as well.👌🏽 The staff were VERY friendly & hospitable. The overall ambience was nice as well. (Check out the wall art.) I suggest you go as soon as they open or there will be a wait. It gets crowded quick!