Target Optical

J Fernandez

I had a negative experience at this Target Optical yesterday when I accidentally showed up for my appointment on time but at the wrong Target because they are both in US1. I immediately called the 7800 SW 104 St and explained that I was the 11:15 am customer and that I was at the Dadeland Mall location and she nicely said no problem come on over. So far so good! Right? The problem started when I get to the parking lot of the right Target which is ~15 minutes away at 11:31 am and another employee calls me asking where I am and I told her I am right there by then literally coming into the store. She sounded hesitant but said ok come in. When I arrived there were three employees. They said that the next patient was already there and the doctor could not see me because they have a 15 minute late window and I was past it. They did not tell me about the 15 minute window when I was at the wrong location, they did not ask how far I was either. They made me go all the way there to then say the doctor could not see me. I was ok with waiting for the current appointment to go before me so I asked but the doctor told the representative that this would run into her lunch time and they asked me again to come another day. Very poor customer service and no flexibility to accommodate a situation like mine which is very common since the employee at the initial location said that it happens all the time since both Target are on US1.

Steve Vazquez

Alina was very helpful to replace pads on a pair of old glasses of mine. When I asked how much I owed she said nothing. She was very pleasant and helpful. Thanks Alina

Amanda Gray

Everyone was friendly and time- efficient!

Samantha Acevedo

Very greet service! The process was quick and the doctor was very informative