Westlake Shoes

C L

After waiting nearly 3 months for a pair of shoes that I purchased for a special event, I finally went in and asked for a refund. The issue is not that the owner couldn't get my shoes. The issue is that repeatedly I was told he'd check on the situation and call me back, or that he had found a pair and they were being shipped immediately, or that they were coming next week. The phrase, "being given the run around," applies because I never got the shoes. In our final phone conversation he kept saying he would compensate me whatever I wanted, so when I finally went in and reminded him that he hadn't called me back yet again, as promised, and that I wanted a refund, I was given only the amount I paid. With coupons currently available (which I hadn't used for my purchase) he could have offered me some cash back, but didn't. I won't be returning so I didn't want a discount on my next purchase! Unfortunately this was the 2nd time this occurred at this store, but the first time I ultimately got the shoes in a shorter period of time. My advice, unless you can leave with your purchase, beware.

Mike Borkovitz

Great place to get shoes. Owner is very knowledgeable.

Renee Deege

Beautiful shoes and great walking shoes. Didn't have my size, but the service was great. He really tried and he was busy with at least 3 other customers. I would go back

Chris Deege

Great selection, excellent customer service! We will be back!