Big 5 Sporting Goods

Shoaib Sidiqi

Good verity

Jesus Jimenez

The worker Emanuel went over and beyond to help me. Great business relationship!!

Kevin Lee

I rarely write reviews especially for large companies like Big 5. However, a recent encounter with an employee had made me really unsatisfied with their customer service. A few days ago, I bought a canopy which was on sale for $99.99. At the time, the box seemed to be resealed (probably a returned item), but I did not think more about it. Not to my surprise, the top part of the canopy was missing. Being at the beach without a canopy, my friends and I were infuriated and were hoping to get some reimbursement for their mistake. I went to the same store the next day to return the canopy with complaints. At first, the assistant manager, Brieann, said I could not return the item since it was used. Then, she completely ignored my complaints or anything that I said. As an assistant manager, I would suppose that your job was to resolve issues, ensure operational excellence, and develop good customer relationships. Brianne literally decided to ignore everything and just walked away without even apologizing. Please, train your people better.

WL C

Great service here, the guy who helped me put the dumbbells in the car had a great smile, thank you.