Department of Social Services (SB)

Alexis Maldonado

I was trying to get information on my newborn daughter's insurance card and I was on hold for 45+ min before the phone call was just ended with no one answering.

laura mc mastrocola

today i waited 45 minutes on hold. once a lady finally responded and said hello, i took no more than 3 seconds to unmute my phone to say hello back. in the middle of me saying hi to her, she hung up on me. i understand you’re busy and likely short staffed, but if you’re gonna put people on hold for nearly an hour, at least give them a few seconds to stop whatever they’re doing to answer you, because I can assure you they aren’t listening to the glitchy hold music you’re playing for them the whole time they wait.

David Carpenter (DCflava)

Always good

Josh Flack

Individual departments don’t have phone holds. If you want to talk to someone, just go ahead and guess which 30 second window of the day has 0 callers! Easy! Thanks guys :)