Payless Car Rental

Mona Toombs

I should have known this was going to be stressful when they didn’t have any small cars and gave m an SUV. The gate to return the vehicle was closed at 4am. And no one answered the phone. Another customer did have a rude person on the line and told her to take vehicle to Avis. Took another 40mins to find Avis. We were able to just make a flight that we arrived 2 1/2 hours early so we could return the car. WOW never again.

Erik Goris

Reserved a car rental while speaking with a rep who I asked if I needed a CC to rent and she told me that I could do so without one. After my flight lands I head over to the location where I'm now being told that they need a CC. So I call customer service to find out what the policy is and I'm told again that I can rent the car as long as I put down a $200 deposit which is fine. the employee who works reservations at the physical office hears my conversion with customer service and STILL denies me . Recommended me to go to a rental location down the road which was already closed and told "you shouldve just have a CC and this wouldn't happen to you" Horrible service in location to the point the customer service people had to call the office to talk to the employee who was refusing to help.

Erica Martin

They did not have my reserved suv, ended up with a Camry. All the windows are filthy can’t see out. Pouring rain when we picked up at 10:30 pm has to drive to Lauderdale like that. Our plane was cancelled so they put us in different flight (landing in palm beach), we are staying in Lauderdale. We can’t drop off at the Lauderdale airport without an outrageous 500 fee! I called and tried to plead with them no help at all. Now we have to drive an hour away to drop off the car get an Uber & head back to Lauderdale get an Uber to the airport!!!! I will never again rent through them.

V c

The cars smell like cigarettes. This place is garbage. Go somewhere else. Don’t rent anything at this place