KFC

Anthony Elizarraras

You get what you pay for at KFC, sometimes it’s really great, other times is not so great. Today at lunch the chicken seemed like a combination of over fried and old/sitting under hot lamp. They always do have good deals at KFC though, today I think I got a 2 piece combo box for $7.99 came with a drink, 2 sides, a biscuit, a leg and thigh, You can’t beat that. Thankfully no line in the drive through since I was on my lunch break and running out of time to get back. Staff was polite and got me my order and sauces promptly. Not somewhere I’d recommend eating all the time, but here and there it’s a nice spot for some lunch or dinner.

Lourdes Luna

Delicious chicken I have eaten this chicken and in this same place for 38 years. Thank you for your excellent service. God bless you.

E Z

As you know, I very rarely post a negative review for any business. But I've never experienced anything like this before (and hope to never experience it again). Sunday, August 14, 2022 While visiting our family and friends in California, we didn't feel like cooking and wanted something easy and nearby. We chose KFC outlet (#1478) located at 3553 Telegraph Road, Ventura CA. I went through the drive-thru and ordered a original recipe 12-piece chicken meal. As often happens, it was somewhat difficult to hear the employee who was taking my order (the tiny speaker near the outside menu wasn't loud enough to compete with the noise of the nearby traffic). However, I did manage to hear her say that they "could not fill the entire order with the original recipe because they had none." When I asked how long it would take before more of the original recipe would be ready, she replied "20 minutes." I didn't feel like waiting that long so I said she could fill the rest of the order with the "extra crispy recipe." I pulled forward and when the employee came to the window I gave her my credit card. When she handed it back to me, I looked at the receipt and was surprised to see it was $40.72. I couldn't ever remember paying that much for KFC chicken before and I asked the young lady if that was correct. Without any explanation or help, she tersely replied, "it was." A "manager" then appeared and I explained that I didn't know the 12-piece meal was that expensive, and therefore would she please void the transaction. I was surprised when she immediately said, “I can’t refund your order." I asked her why not, and she said (and I'm not kidding here): "You knew what you ordered and what it cost when you ordered and you'll have to pay for it." She refused to void or refund my payment of $40.72 and finally shut the window in my face. Still in the drive-thru lane, I now had paid for the order I didn’t want which was now sitting inside on their counter. When I finally realized the manager was not going to refund my order I drove back home. August 14 Next, I called KFC Customer Service and relayed the incident to "Jasmine." She said I should not have had this problem and she would "have either a district manager or the franchise owner contact me immediately." Apparently this was not a company owned KFC, but rather, it was owned and operated by a franchisee. Monday August 15 Nothing from KFC so I went online and filed a written email complaint. Tuesday, August 16 Nothing from KFC. Wednesday August 17 Still nothing from KFC, but I did receive a “automated reply” to my email, saying I “would be contacted.” August 18 I got tired of waiting for anyone at KFC to contact me so I finally called the store and spoke to "Maria," the alleged "manager" that originally refused to void the sale or refund the charge to my credit card. I explained all I wanted was a void or refund and I'd never set foot near or in her store again. She agreed to refund my credit card, but insisted I'd have to come to the store to do it in person (just another hassle, of course, and with gas prices hovering at $6.00 a gallon, not a very efficient solution for me). At the location “Maria” took my card for a refund. There was no apology, and nothing that would indicate she was sorry for treating me so poorly. August 20 My credit card statement eventually reflected the refund. NOTE: As of this writing I still have NOT been contacted by phone or email by anyone at KFC. If I hadn’t directly initiated direct contact the “Maria,” the KFC Store “manager,” I doubt that I would have gotten my money back. I would then have had to contact my credit card company and dispute the charge. This generally takes 4-6 weeks to resolve, and much longer if the merchant doesn’t respond, and given KFC’s complete lack of customer urgency, my dispute would have taken months to resolve. Who has time for that? Not me. My advice to others: AVOID THE ENTIRE CHAIN. There are so many other great chicken options that offer better food, better value, and exceptional customer care.

ron lopez

NOBODY WAS IN LINE!!! THIS PLACE IS LIKE IN&OUT always have long line!! but the food FINGER LICKING GOOD!!!