ATM (Fifth Third Bank)

Alex Cheng

My wife was excited to receive a promotion in the mail to open an account keep the balance and get $300. We went to the branch, presented the coupon and all went through. After 3 months she asked me why she didn't receive the bonus money so I called the branch. It turned out that the bank had a "glitch" and failed to recognize the promotion code. I had to argue with the banker, but he finally got her the bonus. I gave 3-star because of his effort, but this bank and its system is not to be trusted. I wouldn't do any more business there...

Earl Beglin

We have banked at several banks in multiple states and I have to say the 5/3 in Waxhaw has been excellent. Very helpful and always friendly. Moved accounts from Bank of America and BB&T, which is the worst bank I have ever used.

Chaitanya Busa

I will definitely give them negative stars if possible.One of the worst I ever banked with. None of the people on phone or in branch does know what they are dealing with. I closed my account due to their bad customer service. They froze my account saying suspicious activity and never mailed replaced card. I was not given any access to online banking to check my transactions.Upon calling them twice and not getting any response , I closed my account. Which surprisingly, they closed it the very moment I requested. Even though I mentioned , I'll pay off outstanding balance once statements are mailed to me, (as they blocked my online banking), they still sent it to collections saying acct was past due, which brought my creditscore to 42 points less.They never mailed my statements in time. I been calling their Customer service and even went to local branch to pay off balance. None of them knew, whom I should pay for and been sending me in circles. BEWARE. This is the worst bank ever. Never bank with these jokers. They are not knowledgeable and very rude. They don't understand the bad experience customers are going through and they don't care.

Private User

Ridiculous Fees I went into the branch to cash a check drawn on 5/3 Bank. I have never dealt with 5/3 in the past nor do I have an account here. To cash a check drawn on 5/3 required my ss#, my telephone number, and occupation. I was then told there is a $25 check cashing fee for non-customers. I asked why? I was told "in case the check gets returned and we have to collect on it." I said, "if the funds are not available you wouldn't be cashing it in the first place." Are you kidding me?!?!?! I will not be returning to 5/3 ever nor will I recommend this bank to anyone.