East Cliff Family Health Center

Alyssa Donahue

Been a patient here since I was a teenager and there is always an issue. One time I went a month without my mental health prescription, because the office would not answer the phone / callback to put in my refill. The other day I made an appointment at the East Cliff location, as the receptionist said on the phone, yet when I showed up they told me the appointment was at a different location, 20 minutes farther from my home. She tried to tell me they are not my PCP, even though I had my Alliance card with them listed as my PCP. Needing to be seen that day, I drove to the other location, and when I tried to check in, the receptionist at that location told me that my appointment had just been cancelled. I never cancelled my appointment, and I am assuming the lady at the first office cancelled it once I became frustrated with her. I told them I never cancelled it, and they did that without my permission. She told me there wasn't anything she could do about it other than put me on the waitlist to be seen another 20minutes later. This makes no sense to me as I was on time to my appointment, and there was only one other patient at the office, so where was the doctor I had an appointment to see. At this appointment the doctor ordered labs, telling me to drink 8oz of fluid before my lab. At the lab, the technician said I was actually supposed to fast before the lab, the exact opposite of what the provider told me, making me have to come back another day, very inconvenient. Today my lab results were ready, so I called the office since no one ever contacted me. The automated system made me register for a callback since there was a wait. I never got a callback. I tried calling again later, 5 more times, and each time I was redirected to an answering service that cannot help me with anything other than send a message to the office for a callback, which I had already done, but still put another callback request in. I tried to text the office with the number given on the automated system, only to receive an automatic reply telling me no agents are available, even though this was during business hours. I tried to log into my patient portal, which continued to say my last name was incorrect every time. I finally spelled my last name wrong and was able to log in (now I know they have my name wrong in my files), and found my lab results, which had been available and had a note next to them telling the provider to contact me with my results...yet they never called over the entire day and I am the one who had to bend over backwards to find out my lab results! I will honestly be surprised if they ever call me back to notify me of my lab results, which I had to find and decipher on my own. Oh yeah, and when I told my provider that I was supposed to fast before my lab, she said "oops sorry we forgot to mention that, it happens all the time." Extremely frustrating experience being a patient here.

Jose Ponce

Nice place and they are helpful

autumn wood

I have been at this clinic for about 4 years, had 4 Dr all but the first wanna wear assigned to me without my knowledge. But I must say Dr. Hennessey is by far the worst there, disrespectful uneducated on my condition unconcerned with my illnesses down right dysfunctional. The office is inconsistent with phone calls (from down right not calling back, messages, or even answering the phone in the first place,) filling out paperwork. If you don’t mind not getting your prescriptions on time or getting them at all, the inability to talk to your doctor or nurse or care team, or be treated like a human then this is your place but if not DO NOT WASTE YOUR TIME, OR HEALTH it will be horrible. I I had never gone there in the first place!!!!!!

Daniel Bernstein

Spare yourself the misery of dealing with this place, they never pick up the phone, rarely ever call back even when they say they will call back 6 times, doctors dont do their job, the surgery center i needed a refferal to was appalled at the lack of care in filling out the refferal form, now the doctor is avoiding doing his job and sending it back.