Specialized Bicycle Components

Joseph Nicholson

My wife's bike fell apart, and I have the same model. A year later recall was made for the bike. Specialized never reached out to inform of the faulty manufacturingof the crank arm. Glad my bike starting making awful noises before the total failure of and I didnt crash. Since I live in morgan hill I happened to meet an employee who was fully aware of the issue with the model, and seemed to shrugg off like it's been happening regularly. I will strongly discourage anyone from buying from them from now on. Unless you want a bike to fall apart right underneath you, and have an employee laugh at your misfortune then this is your place!

Hugo Sousa

Your bikes are incredible hut your customers service is trash how come for 3 days straight I’ve been trying to get a representative on the phone and its not happening after waiting for 20 min on the phone you guys gotta do something your bike are not cheap you know

Doug Drawbaugh

My experience... -customer "A" puts money down and places an order directly with their local specialized owned bike shop. -another customer "B" gets on the Specialized sell direct website waiting list - at a much later date. -Customer "A" should be in line ahead of customer "B". Specialized prioritizes the sell direct on-line customer "B". Customer "A" technically gets bumped back as they make a few more bucks by not having to reward their own retail bike shop as much of a sales type bonus (it makes no sense other than pushing the move to an on-line business model which fine, as long as this is explained to the customer at the time of ordering). -When asked, their explanation is pure spin. They explain by stating their "on-line store is treated as a physical store" and that the on-line store orders product just like a retail store. The difference is that the on-line store orders larger quantities in advance, thus accruing stocking back orders that get priority over retail orders. This delays customer orders placed at retail even though an in store order with money down was placed before an actual online reservation. -this was my experience with the exact model, same size, same color, same local sales area bike, that got allocated to the on-line store first, and thus bumped the retail customer ordering earlier. -The customer should get clear visibility and understanding of how this business practice works "before" ordering. Just be transparent about it from the get-go Specialized and let the customer decide what channel to purchase from. -the local company owned retail shop is 5 star. They are the only reason I purchased from Specialized. Unfortunately for them, they are the ones dealing with customer disappointment due to corporate policy and lack of visibility. Without them I would have found another bike brand. Specialized specializes in B.S.

Blake Konrardy

Love the Vado IGH bike and Mode helmet I bought from Specialized. Great quality products. I wish their support was more responsive (took me a week to get a response when my helmet was not delivered), but ultimately they were able to resolve it.