Holiday Inn Express & Suites Arcata/Eureka-Airport Area, an IHG Hotel

Leanne Michelle

DO NOT STAY HERE IF THERE IS ANY CHANCE YOU MIGHT NEED TO CANCEL YOUR RESERVATION. Even though the policy they sent us with our reservation stated we would get a refund if we needed to cancel our reservation, and we canceled in plenty of time in advance, to get a refund, they kept our money and denied our refund. Over $500 just denied. We did actually stay the week prior, and had to stand at the front desk for over 30 minutes (no line) before we could get service, because the guest service members kept answering the phone instead of checking us in. When we were leaving, there was no cart available to load up our luggage. Guest services told us they would call when one came available. We waited over an hour, and received no call. Awkwardly juggled all our luggage, including my elderly father's, across the hotel, and got off the elevator, just to find both carts sitting there in clear view of the front desk. Stay here only if there is no chance that you'll need to cancel a reservation, and don't use a luggage cart, and also don't mind standing around waiting to be checked in, because their breakfast, at least, is very good....

DAVE stiles

Stay here's for our 34th anniversary. Got a king jetted tub room. A little spendy at just over $300. But overall it was nice. Clean and quiet. It's a little bit of a drive to get food. But we had a nice quiet night away from the kids.

J M

We had to wait 20-30 minutes to get our room key after we had already checked in online because the front desk employee had left to drive the shuttle to the airport to pick up an arrival and there was nobody else working. Then the employee had a lot of difficulty checking in the person ahead of me. But once we got the key, the rest of the stay went smoothly. The room was spacious and clean. The breakfast was decent - the buffet had reopened when we were there in March and they had little to-go bags in case you didn't want to eat downstairs (there was a lot of tables available). While we were waiting for the room key, I saw pizza delivery drivers bringing pizza directly to the rooms so that's convenient. My boyfriend forgot his wallet inside the hotel room when we left. Trying to get ahold of anybody who knew anything was extremely painful. The first time I called the phone number for the hotel, it redirected me to a central/outsourced phone line. The person I got on the phone wasn't even working at the hotel, all she could do was give me a ticket number and said someone would get back to us within 48 hours - not at all helpful if you're on a road trip and don't have your license. I tried calling back later and did get ahold of somebody at the front desk, but she told me that housekeeping had not found a wallet that day in our room. Finally, I sent an email to the general manager who got back to me the next morning and confirmed that they had the wallet. Third time's the charm, I suppose. 5/5 for the actual stay itself, but I'm subtracting 1 star for the difficulties I had in confirming whether they had found the wallet.

DiabloBlanco559

Very nice place! Very clean and comfortable. Bed was was awesome and our room had a jacuzzi tub! (Definitely a must-try for couples!😉) The view from the balcony was beautiful and they serve a Continental Breakfast in the a.m.