Norwich Public Utilities

Diane Bratti

Great people

Just GRIPPO

Since the pandemic hit - things have taken a hit in every aspect of our lives,.. but when I leave off my utility payment in the drop-off box, the front of the NPU building is shameful, litter everywhere, dead plants in pots... Where is management?, Is Norwich suffering from community blindness to this? Ironically, I saw the pics posted in 2017... Wow! Talk about going downhill!

Dragon Zhao

Horrible customer service reps who don't have the first clue what they're doing. How come 16 year old Doordash drivers can find my apartment and NPU can't after 3 tries, and have the audacity to charge a fee... The whole company is juggling a handful of braincells between the staff and technicians it's embarrassing

Tiger Lily

The worst experience in customer service we have ever had. My boyfriend is in the military so he cannot access his phone through out the day and being as I pay the bills too I figured Id help out by sorting billing issues out regardless of whether the account is in my name. Rude, extremely difficult to get clear answers. Promised we’d be called back multiple times by multiple people. When asking for a callback from the supervisor they give us someone else. Took a month or so to get a supervisor. It had taken months to resolve a billing issue, and when finally resolved we had asked for an itemized bill. The supervisor promised an itemized bill but we never received one. Called back again today to follow up but they cant discuss the bill with me. I get it but it never should have been dragged out this long. From start to finish it’s taken over 6 months and still no itemized bill. Consult of this business may be needed.