Hilton Garden Inn Cleveland East/Mayfield Village

Lynnette Akiki

We stayed for two nights and the first night was perfect. The Hotel is beautiful and the staff was very friendly. Our room and beds were also top notch. We had checked out then decided later to stay another night and that's when it went down hill. One of the the bed frames in the new room was broken and made a horrible noise all night, the refrigerator also clagged loudly all night long. The mattress was awful, the vent fan in the bathroom didn't work, the mirror was broken on the closet and our key cards quit working. We were exhausted from a very long day and let the staff know in the morning, but they didn't seem very concerned. We had also hoped to have a nice drink at the hotel bar that Friday night but was told they weren't opening because they didn't have enough help. We will be in in the area twice a month. We will be giving the Holiday Inn next door instead.

Kay WJ

Everyone here is very pleasant! Probably the best prices for snacks in hotels on the east coast. Will be back once the pool is renovated! (Whenever we are back in town) Thanks so much for the warm welcome!

harsimran pawar

I stayed here today and experience was pleasant. My digital key was not working so I had to do a round trip to lobby when I was tired and didn’t wanted to go, so take a key card or ask the receptionist if the digital key will work on your floor. I really like the app and check in and check out was smooth. I was also able to choose my own room.

Gary Neal

Wonderful staff. Great service and dining from the chefs and amazing waiter. Rooms clean and nice. Rooms do need some updating. Would definitely stay again. Cheers!