Sheraton Cleveland Airport Hotel

Tracy Lawford

If I could give minus stars I would. THE WORST HOTEL I’ve endured!!! Save yourself ladies and gents. I was forced to stay here on business and I considered sleeping at the airport because it was SO BAD! The check-in took forever even tho several agents were working to check guests in. Then I got to the room. The smell hit me immediately. It was something bottled out of the Wuhan lab in China mixed with your grandmas worst perfume. Instantly my throat started to burn. Toxic!!! The rooms were dirty and old and the view was a concrete jungle. Inspection of the air conditioning unit confirmed how filthy the room was…left over food and crumbs topped with extra dust. Niiiiice…not! The bathroom was dated and dirty. Linen old. No fridge, available for rent at $10/night which took me 2 hours to get delivered after several phone calls. It was the worlds smallest fridge and then froze and ruined all my food. Hotel lobby old and tired but it didn’t smell so bad so I hung there, stopped at restaurant to get food, best things about the hotel was the friendly bar man. Amen to this guy. Gym…treadmill sounded like it hadn’t been oiled since they bought it back in the 80’s. I lasted 1 minute in there and saved myself for some photo taking adventures to share so that you don’t make the same mistake my company made with booking this hotel. I ended up moving rooms to the second top level and rooms were slightly larger, little less smelly tho the linen felt like sleeping in sandpaper, the blinds falling off, dirty air conditioner and just a disgusting experience. Never by choice would I stay here. It was a company booking. I will sleep on my plane before I ever endure this again. Take note. This hotel is 0 stars.

A suitcase and a baby

Sigh, the upside to this hotel is that it has a free shuttle or you can walk to the hotel. It’s Conveniently located just steps away from CLE. Now on to the hotel review, at some point “covid” has to stop being an excuse for lackluster service. I will say at check-in the woman (can’t remember her name) was beyond helpful, cheerful, welcoming and honestly is why I gave this hotel 3 stars. The fitness facility has only 3 treadmills, a non working tv, and very little to be desired. The indoor pool is still inoperable due to COVID. The rooms have no coffee makers, no ice bucket, bad lighting, horrible tv and mildy comfortable beds. But the water pressure and heat is strong. If you need somewhere convenient to the airport then this is your place but don’t expect much

Monique Wagener

THE ABSOLUTE WORST HOTEL I HAVE EVER STAYED IN!!!!! — MY LIST: ⬇️ You pay $15 - $20 for dry, microwave food. THE BEDS ARE DISGUSTING!!!!!!! Stained sheets. Hair all over the place. The mattresses are stained as well!!! I saw it because, there are NO fitted sheets on the beds!!!! My pillow case had blood on it, and other strange colors. Feels like a motel room, not a hotel. No microwaves / No refrigerators / No ice!! The housekeepers are rude and VERY LOUD. The rooms are small and dark. The parking is VERY expensive. The TV channels are terrible. You can see the built up dirt in the carpets. The lampshades are all stained. AVOID THIS PLACE IF POSSIBLE! 🤢

Jaime Sina

The woman manager was the most unprofessional person to ever be in the hospitality business. Do not stay here. They do not deserve a penny from the public. I was hung up on 3 times. The first time was after I was told "it will take her 30 minutes to turn over a reservation so don't even bother coming, and it's not her problem we are stranded at the airport in the cold at night" Battery dead at the airport in February 1am...with kids. Yep. That's right. She was awful. I believe her karma will come back to her 3 fold. I did try Triple A before resorting to calling her a few times. I will never stay at this hotel that is for sure. AND I will be talking to the manager and owner tomorrow.