U.S. Bank Branch

Matt B

I watched my GF go through the entire fraud process with US bank when someone hacked into her online checking account (how the hackers got by 2FA is scary). The person she dealt with at the physical branch in Elko was disinterested and flat out rude. Out of 6-7 different people she dealt with on the phone, only one seemed to have any clue what was going on. Once everything got resolved, US Bank decided on their own, completely without her consent, to move her to a gold checking account that charges $15 a month. Sleazy stuff US Bank. Are you owned by Wells Fargo by chance? This bank is a mess both locally and nationally, plus their online security is super sketchy. I wouldn’t recommend this bank to anyone.

kinggamer kg

After seeing them defend that bank manager who racially profiled Joe morrow, I don't care if US bank is the last bank in operations I'll never have an account at a bank that will claim that man did nothing wrong.

bethanie vazquez

The slowest drive up tellers I’ve ever encountered. Very few atms through out town. And half the time the ones they do have, are down or not working correctly. Building wasn’t open to the public for like a year.

Joseph Rodriguez

ATM on Idaho St never works properly! Would be great if they had more than one. It’s really inconvenient to not only have one, but it also only works 50%of the time.We apologize for the trouble you experienced at the ATM, Joseph. We'd like to look into the concerns you voiced and ensure they are addressed. Please send us an email with your phone number, and we'll give you a call. Our email address is [email protected]. Please also include your reference number: 7502 . Once we receive your phone number, we'll give you a call within 2 business days. We look forward to hearing from you. ^Michael