Hakky Tailor & Shoe Repair

Cherlki Kim

Great work repairing one for my wife´s heel and one for my dressshoe sole and heels are perfect. price is also good enought thank you

Tim Riordan

Old guy was pretty good. New young guy is not. Paid $90 upfront for new half soles and heals on mens dress shoes. When I picked them up they had glue all over them and one sole was half an inch wider than the other. He did scrap the excess glue off but could not change the uneven soles. I had to throw my shoes away. They looked awful with one wider than the other.

Al Holt

Good and quick work that is reasonably priced

Curly Amazon

This was my first and last time taking shoes here for repair. Very poor workmanship and terrible customer service. I brought in a pair of pumps to have the taps on the heels replaced. Really, only one tap needed replacing, but the repairman said that if he replaced one he had to replace the other. I also asked him to dye the tips of the shoes because the color had worn off. He said that would cost an extra $5 because he would have to blend the dye in with the upper part of the shoes -- I had no problem with that. However, I did find it odd that he would not shine the back of the shoes without charging an additional $5. It's been my experience at other shoe repair places that shining the shoes is part of the repair service. When I returned to pick up the shoes a few days later, I examined them carefully. The dye job was fine, but I noticed the taps he replaced were not completely flush with the bottoms of the heels. You could see large gaps between the taps and the heels. When I asked the repairman about this, he said he could not push the taps all the way in because the bottoms of the heels were slightly worn down. While it's true that the bottoms of the heels are slightly worn, I have taken those same heels to other shoe repair places to have the taps replaced, and they had no problem pushing the taps all the way in without leaving gaps. Moreover, when I brought the shoes in to Hakky for repair, there were no gaps between the taps and the heels. The Hakky repairman insisted he couldn't do it. Due to an obvious language barrier, he started to draw useless pictures in an attempt to show me why he couldn't replace the taps properly. Then he showed me other customers' shoes he repaired for comparison - the problem is that one of the pairs of heels he showed me had damage to the bottom of the heel that was worse than mine, and he was able to replace the taps on the heels without leaving gaps. When I pointed that out to him, he became defensive and denied that there was any difference between the work he did on the other pair of heels compared to mine. I told him the shoddy work on my shoes was not standard practice as other shoe repair places have had no problem replacing the taps on the same heels he claimed to be so problematic. He told me I should have taken my shoes elsewhere and then he said it was my fault for not telling him about the heels. I told him that I wasn't aware of a problem with the heels that was worth bringing to his attention since others in his same industry have repaired those shoes without issue. Moreover, I reminded him that he fully examined the heels when I brought them in for repair, and if he noticed a problem that would prevent him from fixing the shoes properly, it was his responsibility to notify me. He continued to say it was my fault. He was also talking loudly and talking over me. I was completely appalled by his childish behavior, and it confirms why this place has so many negative reviews. Because I was required to pay for the repair at the time I dropped off the shoes (another huge red flag), I had no choice but to take the shoes and leave. I will never take another pair of shoes here for repair, and I would not recommend this place to anyone!