Catawba Shoe Store

Jessica Utley

Very helpful and friendly people

Sarah Hefner

Do not buy work boots from here!! My husband bought some Ariat steel toe WorkHog boots from Catawba Shoe Store roughly 5 months ago (we confirmed with the store). The soles are coming apart and have some chunks missing out of them. So we went up there to see what can be done about warranty since he’s only been wearing them for 5 months. They told us “I’m sorry, but that’s normal wear and tear and we can’t warranty them.” She then explained “if they were coming apart it would be a different story, but that looks like normal wear and tear to me.” Okay so wearing boots for 5 months that the soles are literally coming apart is normal wear and tear? Sounds to me they don’t care about customer satisfaction. We showed her where a chunk of the sole was missing off one boot and another piece is about to come off the other boot. She just shook her head and shrugged her shoulders saying there is nothing they can do, it’s normal wear and tear.. They said normal wear and tear so much it was suspicious. Like they knew there is a loophole in the warranty and they just stuck to it. She also tried to blame it on the way my husband walks. His boots have NEVER worn out this way before. They always wear out on the inside not the outside. They had great customer service when we originally bought the boots. They were very helpful, but don’t try and return boots that are falling apart even though you’ve only had them for a couple months because they will NOT help you. They will not give you any kind of store credit, refund, or anything! Save your money and go somewhere else like BootBarn in Concord, Morgan’s in Gastonia, or Cowboy Country Western Wear in Hickory!

Charley Anderson

Very nice employees

USMC DOC

If I could give negative stars I would, very unprofessional, rude and disrespectful