NAPA Auto Parts RBL- Auburn

J J

Go anywhere else!! They turn off the lights before the store is closed. They do not help you in any way. They will not even carry a battery to the car or offer any assistance regardless if you have to install it yourself. They also will not give you any information on whether or not you need new terminals. They stated they do not do battery inspection or instillation. Every other store with this name has been amazing, a thousand percent going over and above. This store however, you're better off going anywhere else. They are slow, they are inefficient and they are incredibly disrespectful. Update the following day, they sold me the wrong battery too!! When leaving the store I was able to tell them I needed help with a tool to do the work. Cody reluctantly let me use a socket wrench but I asked for a crescent wrench because I knew more than one was size needed. I can't believe they did less than subpar with customer service. When I was talking to the person Cody and telling him that I needed a new terminal he said the store was already closed so I had to figure out how to make my previously used battery that was dying connect to the terminals and stay running in order to get home. I've never had a problem with any NAPA Auto parts store in my life this is the only store in the last 3 years that I've ever used that will not offer assistance. The young man at the counter who was helping me, started to walk away and never made any indication he was still helping me or wasn't. I was first getting help 25 minutes before closing and he kept running around doing different things. I couldn't tell if he was still looking up the battery info so I asked can I get some help now? Once again he started working with me and then started helping other people. I had to ask him to type it into the computer to get the right battery and then the lights are off in the entire store. We're using our cell phones flashlights when he chose my battery off the shelf, he chose one that was not the right size! More than anything beyond the lack of support or respect to get the proper things needed as a auto parts store should do, the disregard for having any professionalism was what hit the most. As with any store things can be different on any given day depending on who you have, however for the last three and a half years I've gone into the store they've never been helpful. I've only gone in there three times - each time thinking I'll get a better experience. (Hard fail!) So as always shop at your own risk.

Russell Slider

Seriously I think you should know. UNDERDOGRST

NO NO

You can buy parts here. Not a complicated process.

Oy Cally Austin

Always have what I need.4:1 gas for my lawn tool and equipment.