Bay Ridge Subaru

E K

Beware of this dealership. Think upcharge + fear tactics. Literally every time I’ve come in for a check up, oil change or repair- something new and incredibly expensive has come up and has been absolutely necessary to be fixed. Well I am now about to fail my NYC inspections bc this fancy dealership forgot to put a caliper bolt back into the back brake- jeopardizing my family’s safety. And my front right axle Is leaking oil- which they did not alert would cause a failed inspection. They offered to reimburse the bolt, balked at the labor fee threw in a future oil change but of course only at the location. Can I get a refund? Sure but I have to drive an hour to get it. We don’t take credit card over the phone.

Albert Haggerty

Couldn't fix a.problem with the car....smh

Alyssa Mirasol

I had such a great leasing experience with Bay Ridge Subaru. I usually get nervous and anxious whenever its time for a new lease because of all the back and forth I had in the past and spending so much time at the dealership. Chris made the whole process seamless and stress-free. Most of the communication and documentation was done online, which was a bonus for me. I was at the dealership for about an hour to sign paperwork before driving off. Mark was also so friendly and made the finance portion very smooth. This is my third lease overall and this was by far the best experience. My first time leasing with this dealership and would 100% lease again with them in the future. Thank you so much for a great experience!

Travis DeMars

We have given them multiple chances, and they honestly failed each time. The people who work in reception at the service counter (including the manager in the office) are not helpful and not interested in customer service. There used to be an employee who worked there that was amazing, so kind, and always helpful. Sabina was the only reason we kept giving them chances. Here’s a small glimpse of the last year of our dealings with them: One of our keys stopped working so we went in to get service. They diagnosed the problem, said we required a new key, and they ordered it and set up our next appointment to come back and have them set up the new key. Mind you, this is a 45 min drive (on a good day) from our apartment. We get there for our follow-up appointment, and they had given away the key to another customer. Fine. Mistakes happen. Not wanting to drive back again, we waited until it coincided with our next oil change. The extremely kind and helpful customer service person no longer worked there, so we had to go through all the explanations again. They PROMISED a key will be set aside for us. We come for an oil change and to get the new key fab, they inform me they want to charge me $150 to diagnose the problem with the key again, even though they’ve already done that. The first question they also asked me was “Did you buy your car at this dealership?” I said, “No, do I get a different level of service if I purchase it here?” She avoided answering that question….which I suppose is an answer in itself. I spent a good 30 minutes explaining everything I was told the last time they diagnosed the issue with the key. They also told me that they didn’t have my certified pre-owned warranty on file. They told me I needed to bring in proof or call the dealership where I purchased the car and have it sent to them. This was not my issue. They should’ve offered to do this, as it was an issue on their end if it wasn’t showing up in the Subaru database. I ended up calling the dealership where we purchased the car. THAT dealership was SUPER helpful, immediately dropping everything to help me get everything I needed. They also commented that the service people should’ve contacted them directly. Well, it turns out the service person entered the wrong VIN. Didn’t bother checking. Didn’t apologize. The manager comes out at this point after I ask again “why am I being charged the $150 for a problem you already diagnosed.” Their answer was “we don’t have that on file.” Again, not my issue. I was initially told it would take 1.5-2hours. After 5 hours they finally finish up. They replaced the inside electric pice in the key (not the plastic casing, not the metal key part), at a cost of $250 + $150 to diagnose. I know Subaru locations are limited in NYC, but I highly suggest going elsewhere……unless, you know, “you purchased your vehicle here…”