Henderson Eye Center

Regular eye exams are the only way to catch silent or asymptomatic diseases in their early stages, when they’re more easily managed or treated.

There is no predetermined schedule for changing glasses or contacts. However, we recommend having regular eye examinations.

Most physicians test vision as part of a child’s medical examination. They may refer a child to an ophthalmologist (a medical eye doctor) if there is any sign of an eye condition.

Our billing is done through Postive Results Billing Services. If you have a question regarding your billing statement, Positive Results can be reached at (413) 540-0150 or (888) 442-4484.

If you need a refill of your eye drops, you should call the office Monday to Friday between the hours of 8:00am – 4:30pm. Our staff will take down the information and process your request within 24-48 hours.

We do not do exams for contact lens, so any prescription you receive from our office will be for glasses.

When you come for your appointment our trained staff will do the initial intake of information and perform the necessary tests prior to seeing the doctor. As most appointments may require dilation of the eye, this usually can take up to 30 minutes, sometimes more depending on the individual, to take effect after the drops are put in. During this time you will be asked to wait in the dilating area until your eyes are dilated for the remainder of the exam by the doctor. Total time for an appointment can be 1-2 hrs.

Our office submits claims to Medicare, Medicaid (some of their plans), HMOs and other private insurance carriers for covered services. For non-covered procedures, copayments and deductibles, payment is expected at the time the service is rendered. If you are part of a managed care insurance plan, it is your responsibility to obtain an insurance referral from your primary care physicians to see a specialist.

We would like to make your appointment as pleasant as possible. To assist us, if you are a new patient and were sent forms in the mail, please complete them at home and bring them with you. If you were not sent forms to complete, please arrive 10 minutes early to complete them at the office. Please contact us for a full list of what you should bring with you to your appointment.

Our office is open Monday to Friday from 8:00am to 4:30pm. If you are having a problem that needs immediate attention after hours, call our office at (413) 733-1818, and you will connect to the answering service. They will then contact the covering ophthalmologist for you.