Mercedes-Benz of New Rochelle

Yankee A

WORST PLACE EVER. My family (who are also members of the police force in westchester)& I were racially profiled by the manager named Richard after faulty mechanic work. They allegedly changed my shifter bushing & when I return to pick up my car & THEY drove it up front, it wouldn't change out of the PARKED position. Instead of doing the right thing & seeing what the problem was, Richard 1st thing was to tell me I can have my car towed out of their lot. When I wouldn't accept that, his only solution was to endanger my family by taking off a safety feature. Spoke w the Gm Chris Tokard numerous times & he refused to look at the video of Richard berating my family in public. Chris made nothing but false attempts to rectify the problem w nothing but failed promises. They never placed by coverings they took off to get access to the screws in the interior, damaged my shifter, & failed and every standard of mercedes. PLEASE keep ur family & friends away from such a racist, unprofessional, and down right a place w no accountability from to to bottom. Will add pics & vids later.

Vialetta St vil

I went to two different Mercedes Benz dealerships before coming to this one. The dealerships were both five stars so I took a chance coming to this one as it had bad reviews. I had terrible experiences at the first two so I wasn’t expecting much from this one either. Heath contacted me the first day of me looking for my new car. He kept in touch every step along the way. Coming to the dealership was an amazing experience because of him. I took the trip from New Jersey to come to this location and it was so worth it. From the front desk, to Heath, and everyone else I had to speak with, it was a smooth experience. Thank you Heath and the whole staff at New Rochelle. I love my new 2022 Cla and I couldn’t have done it without them.

Yunior Chuxvi

Thanks to Victor Cruz from mercedes benz of new rochelle for the incredible help he offered me yesterday to get my new Benz very quickly and most importantly great ease, he gives you the information in a very detailed way makes you feel at home house I recommend that you visit mercedes benz of new rochelle and most importantly ask for victor and you will see that he comes out assembled the same day.

jennifer morel

Great customer service. Victor C. Was great. I’m very happy with my new car 🤣🤣