Comfort Inn Matteson - Chicago

Michael Angelo Delpino

It wasn’t excellent! It was beyond expectations!! I’ll definitely go back when I’m in town to visit. The Managers name I can’t remember but she was Amazing. It was around Easter of 2022. See I was visiting my daughter, and I was coming from Kentucky. It was still early in the day but I was tired from driving. So I called the hotel to make a reservation and not only was I accommodated I was able to check in early and was approved a discount! That alone speaks volumes. The room was clean and sanitized.. The bed which was a King sized envelopes you especially with the fluffy pillows! I wish I had more thumbs so I can turn them all up! Again you’ll always have my business!

Lollipop79 kelly

There was a horrible smell like mildew/urine. Later that evening I see a roach in vanity area. The next day I saw another one in the bathroom area. The continental breakfast was awful, there was coffee but no creamer, only skim milk. Definitely will be my last time staying here.

Ashley Shegog

The reviews for this hotel are FAKE! The room was not thoroughly cleaned. There were coins on the floor so it couldn't have been vacuumed, stains on the walls and curtains, grime on the shower walls, and the bathroom tile was disgusting. There was cereal in the drawers. There was a foul smell as soon as we walked in that we attributed to the water in the bathroom. The toilet did not flush right and it backed up after about 3 flushes - when we called down they said not to flush toilet tissue down the toilet because it was not biodegradable. There was no one on duty until 11pm to help with the plumbing, my husband requested a plunger and the front desk told him no. So we waited, no one ever called or came. In the morning my husband went to the desk in person and they said maintenance was already gone but they did give him a plunger at this point. Any area outside of the main lobby had a strange/dirty stench. The walls are also so thin you could hear the neighbors coughing like they were in the same room. I've stayed in better motels. This location hasn't been updated in years. You can plumbing damage on the walls. Comfort Inn should be ashamed of itself. We were in town for my father in laws funeral and because of booking through booking.com, we could not get our money refunded/afford to go elsewhere. I sprayed Lysol consistently, purchased travel pillows from the store, and made the best of an already stressful situation.

EL FRAZO

I had the best experience at this hotel more than any other. First I was greeted by the friendly front desk staff as soon as I walked in. Demetria from house keeping went above and beyond making sure all of my family’s needs were met. Rooms were clean and comfortable. Rooms and hall ways were very quiet. Thank you Demetria for the amazing hotel experience